Hi Danno - In the past two days, I've interviewed at two high end hotels in the city - and I'm on my way to a third, the highest of them all.
At the first hotel, I had to go through about an hour of 'behavioral' interviewing with HR. They asked if I smiled, cared about my appearance, could remember names. Don't they knkow that pastry chefs don't have to be sociable? ;) I think that your actual actions in the face to face were also being noted. And I know that 'what the heck does remembering names have to do with your ability to craft the perfect croissant?' was not the proper answer. But that interview got me sent to a second, working interview with the chef...
The second hotel asked me why I was changing careers, and did I know they didn't have parking for the staff? Badda bing, badd boom, and on to a working interview right then.
At least these guys are getting a bunch of free labor!
Having done interviewing when I was forced to do some HR, I think that interviews are more about protocol, and the interviewee's ability to respect that. You may never wear a suit, but wearing one to the interview shows you do protocol. And never, ever being negative, even if you left your last job because you were wounded by a disgruntled ex-worker! Put another way, the whole thing is phony and about sucking up. But you are speaking with a gatekeeper, not the people you will be working with/for - who will get a sense of the real you, and will see a fit or not.
Telephone screening, I think, is totally bogus. Only the tout d'ensemble can give you a sense of the person. Oh sure, I've called people for an interview where the phone was answered "what the **** do you want" and then turned syrupy when I mentioned a company name. And I got multiple interviews at the Harvard School of Public Health on the basis on one phone screening. But I stil think it's a bogus way to treat people!
Good luck. Let us know when you land a job :bounce: , and if it's what you thought!