What is/should be the customary response by a restaurant's management if a customer is doused with food while dining?
This morning my husband and I went to one of the local cafes for breakfast. When I picked up the maple syrup pitcher to pour over my pancakes, the bottom dropped off, bounced on the glass topped table, rolled on to me and then the floor. I had syrup in my hair, my shirt, pants, socks jacket and shoes. Unfortunately, none of it ended up on my pancakes. The waitress came after calling for her three times, and brought a damp cloth, but even after a trip to the ladies' I was still soaked and sticky.
She comped the coffee and the pancakes, but not the rest of the meal. Nor did she offer to cover dry cleaning expenses.
I was the center of attention for the whole restaurant-Humiliating! as if I had done something wrong!
In my considerable time as executive chef in a number of different venues, if a customer was doused with food, wine, water-anything!- the whole meal was always comped and dry cleaning paid for.
Am I crazy to expect a little more than a wet rag and free coffee?