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Staff issues...

post #1 of 12
Thread Starter 

Ok.... I must be doing something wrong... I run a motel in the middle of nowhere... Treat my staff like absolute gold.... Pay them above award wage... Yet they still don't hang around!!!

cleaning staff..... Well it's too much hard work....

kitchen staff..... Here's the full story....

 

Had 1 absolutely amazing worker who never stays in one place too long...

another was such a great person to work with... But got the apprenticeship she had always wanted...

the last one quit via SMS , 10 minutes after she had knocked off.. Just completely our of the blue.... An now left with my 14yo daughter & an autistic girl who is terrified of the canopy!!!

she actually did pretty well tonight... But wholly crap!!! Wish I could actually get a whole roster of staff & keep them!!!!

thats my vent for the day!!!! Sorry... Was about to implode!!!

post #2 of 12

Sorry to hear about your loss man I really am ... to be honest two out of the three I can understand, I have worked with people like the one that never stays in one place to long ... they work all day long as if they were fighting a brush fire and then one day for what ever reason their gone, the one that got her dream apprenticeship, to be honest you and I both would have probably done the same thing.

The one that sent the SMS, now to me that was just wrong.

 

You say that you run a motel in the middle of nowhere .... how far of a drive is it on average for your workers to get there?

post #3 of 12
Thread Starter 

Most.... Well actually they now all live locally now that SMS queen has left... Luckily, within 15 minutes drive... But they are such small towns... It's getting harder and harder to get them and keep them due to a huge mining boom about an hour up the road... Seems the Gladstone folk can now afford to make the wages well worth the hour each way trip!!

to make it greater, one of my cleaners gave notice yesterday!!!!

Ahhhhhhhhhhhhhhhh!!!!!! frown.gif

post #4 of 12

Mimogram, you're probably not doing anything wrong. But you better get used to it just the same. Motel workers are the most mobile there are in the hospitality industries. And being out in the sticks has little to do with it. Rural or urban, big city or small town, motel staffing seems to be a swinging door everywhere.

 

The sad thing is, management has little to do with it. Sure, if you were a crappy boss, loss of staff would be understandable. But the fact is, the most well-run motels in the world suffer pretty much the same attrition rates as do poorly run ones.

 

Ironically, this topic came up at lunch today. I was with a friend who's the general manager of a motel here in town. Among other things, he made the comment that three months (to hold an employee) is a pretty good run.

 

BTW, what, please, is SMS?

They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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post #5 of 12
Thread Starter 

SMS is text message....

its the second time it's happened & it annoys the crap out of me!!

post #6 of 12

It would annoy me, too. But at least she gave you some kind of notice.

 

More and more, here in the States, they don't give any sort of notice. They just don't show up, and that's the last you ever hear from them.

 

 

They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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post #7 of 12
Thread Starter 

We used to get that a bit in our previous business... So selfish & rude!!!

post #8 of 12

Kids today. What are you going to do? BDL

What were we talking about?
 
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What were we talking about?
 
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post #9 of 12

I do not really know how things are run where you are at (local business wise) but just tried to think of ideas on how to make things work... it did not seem like your problem was the lack of business but the retention rate of staff. Well, paying more always helps but you could also think of other things you can offer.

 

Can you do anything outside of the box? As in making the place more appealing a choice for customers (thus creating more clients/demand > more work and better pay > more enticement for folks to acually stay employed there)?

 

You wrote that there is a mining boom close by. It is not likely to disappear any time soon, is there any way to capitalize on that? Is there traffic going through there where you are at? Are there any ways it could be directed/deviated to your motel? Are there any services that you could cost effectively offer to the companies/people employed by the mining industry (it could also help establish a brand name and bring the paying customers to your motel)? Things like that... I really do not have any ready made solutions available as I do not have the data/know how/experience but those were just a few things/ideas that popped into my mind. I hope things work out and you find reliable employees.

post #10 of 12
Thread Starter 

We are running at around 90% occupancy during weekdays and have lots of fully catered conferences during the days that I generally do myself...

its insanely busy at the moment... Just finding it almost impossible to find staff that are willing to stick around!!

we pay above award.... This used to keep all the crew coming back every summer at our old business.... But doesn't seem to be working up here!!

I finally get a full roster of staff & a few quit at once, then others burn out while I'm hunting new crew!!

 

post #11 of 12

In the states more and more companies are hireing older workers and seniors. More stable and reliable, and more life experience. I am 70 and get calls daily.,for part and full time. They claim many not all  of the younger workers have no ethics and don't give a darn.

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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post #12 of 12
Thread Starter 

Sadly, it's not just kids.... I had a 50yo text me to quit & with my old business, the adults stuffed us around more than the kids!!

the mentality of some of my present older staff members is to rather than ask for time off, actually tell me they are not available on certain days!!!!

 

Not sure if it's to do with the fact that I'm younger than them or because they know we are so short staffed, I won't kick up a stink and say no because I can't risk loosing them!!

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