We own a small ice pop/coffee/smoothie/organic snack shop in a quaint village. Long story short, one of our loyal customers is a very nice woman who comes in almost every day, always buys something and hangs out for a while using the free wi-fi.
All of this is fine, except for one thing---she smells. Not BO per se, more like she just can't be bothered to launder her clothes.
Did I mention our shop is small, I mean small! Only about 400 sf in the retail section.
When Smelly is here, her odor fills the place and has driven some customers away-really, only once or twice as it's slow right now.
Business being slow, it looks good to have folks in the chairs and we need every penny we can make. However, her smell makes it uncomfortable for me, in my own shop! When she leaves, I clean immediately and spray air fresh, but she seems to stick in my nose.
What in the world can I do? Is there a way to gently address the issue with her? Another cafe (a dump btw) across the street did so in a passive-aggressive manner and she now trashes them to any one who will listen.
Now I feel stuck with her. Any suggestions?