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Darn all the new stoves. - Page 3

post #61 of 70

I wish I could rave about my American Range (AR) electric 30" double oven.  I was so excited when it was delivered and installed.  Now, I would be thrilled if someone would come and take it off my hands.  It has been a nightmare.  To catch a glimpse of its INITIAL uneven baking see my Youtube video:  https://www.youtube.com/watch?v=WW9o7g3DC4g.  The video's description and updates provide a timeline.

 

For some stupid reason I'm still hoping that they hold up to their promise to replace it.  I first complained to AR 5 months after install.  Its now been 24 months.  However after getting passed through 3 employees in the last month I'm doubtful.  Especially after the last employee asked "Could you please provide me with the recipes that you are using for the bagels or the specific brand of mix you are using so I may follow the recipes on the box?"  He wanted these to ascertain that the replacement oven would meet my needs.  (Who uses box mixes after spending $6,000 on an oven??)  I gladly sent him my recipes and explained that EVERYTHING burns from the hyperactive broiler when the oven is set <450.  I'm supposed to hear back from him by the end of the week.

 

So currently top oven has a bake element that won't heat at all.  (Other folks have complained about this issue.)  And bottom oven has an overactive broiler that burns everything unless its >450 or on the bottom rack.  When both ovens were functioning it took 40 minutes (!!) for them to simultaneously pre-heat to 350.  (others have complained about this too)  The worst thing though is the total disregard for customer service.

 

If anyone has a recommendation for a new electric double oven then I would love to hear about it!

 

Attached is a photo of one of the few times that I didn't 'eagle eye' my baking.  Burnt rolls anyone?

 

post #62 of 70

We had the same problem with our Verona stove.  As it turns out, the installer had placed the black, top piece on the back burners onto the front burners and the front burner tops on the back.  We simply switched the pieces, and have had no problems either lighting the burners, nor keeping them on.  It all works great!

 

It is important, because Verona has a safety feature which requires that an element (sticking up next to the burner) remain hot or the gas will shut off.  By placing the larger burner tops on the back, it pushed the flame over far enough to heat the sensor, and that is all that it took.  The front top pieces are smaller, and would not push the flame out.  They work as designed on the front burners because those burners were smaller.

 

We have a dual fuel electric oven on ours, so I cannot address your gas oven problems.

post #63 of 70

As a very frustrated, unhappy owner of an American Range, I strongly advise you look elsewhere. There are very good reasons they're slightly less expensive than others. I liked the design, and the construction, and I chose it - regardless of price - over BlueStar and Capital. But under that well-built exterior are very cheaply-made parts (the parts are made by contract manufacturers in China, despite all the general "Made in America" claims by American Range.) And those parts break. Once they do, the company offers no customer service (they literally have no customer service dept, according to the distributor rep.) The distributor fills the customer service function, and if your distributor happens to be Mode Distributing, you're in trouble once they lose interest in your problems. They'll just ignore you. No one can fix mine (many major parts replaced back in March 2014, but the gas leak and ignition problems persisted. Yes, gas leak, as in, potentially a very serious safety issue. They've been just letting that ride!)

 

No response for six months, and then I got a consumer advocacy program from my local ABC news affiliate involved. Suddenly I had the distributor and a VP from American Range calling me, within one day of each other. The VP of Operations for the distributor continued to jerk me around, but the VP of Sales & Marketing from American Range has been professional and responsive so far. Initially the distributor said they'd do some sort of buyback, but then never got back to me (quite a pattern with them) until they found out that American had offered me a replacement. At this point I'm so done with all of these people and this whole experience and this piece of junk that won't even start half the time, that all I want is to buy something else. But they're sending a replacement, and if it's not flawless they'll be buying it back at full retail (I proposed that as a condition for accepting the replacement, and the VP at American responded that he'd begin processing the replacement right away, so I'm taking that as agreement.) Plus, the distributor rep, in brushing me off, wrote "We’re sure your replacement will give you many years of trouble free cooking."  So, being that the're that confident, there's little risk to them in agreeing to my terms.

 

I'm documenting this debacle on a site I've started - american-range dot com - and will cover the the perfection (hopefully) of my replacement there, too. There are a lot of other people with similar experiences, I'm finding, and I'm inviting them to share their stories, too. There are obviously some people who are really happy with their American Range products (I was one of them - it was great when it worked!), and I hope theirs continue to work well. But beware that if you DO have any problems, there's no support.


Edited by WitsEnd - 12/29/14 at 4:40pm
post #64 of 70

I have an American Range gas range which is great and an electric wall oven which is a living nightmare.  You do not want anything infrared from them, they break  constantly and customer service is terrible.  If I could get even a partial refund I would part with it willingly.  The range has the highest BTU's of any home range which I love since I am accustomed to commercial ranges.  Most home cooks probably do not need or want that kind of power.  Meanwhile my wall oven has broken 4 times in 3 1/2 years.  The repairs are expensive.  With the third break I figured something was wrong with the oven and they were not helpful.  Now it has broken the 4th time and with their terrible customer service I felt the need to hop on the internet and warn people.  They do not back their products which at those prices is unreasonable.

post #65 of 70

They have taken me for a fool too.

 

Please contact me I'd love to share my experience with American Range with you.

908-500-2172

post #66 of 70

I have had the same exact experience, it has been awful working with American Range. I even wrote to the CEO with no response. They do not care one bit about their customers. So new buyers….. don't even consider American Range, unless you want to deal with one headache after another!! All the truth. I have all the audit details and correspondence with the company. 

Please feel free to contact me, I am happy to share my experience. 908-500-2172

post #67 of 70
Quote:
Originally Posted by IceMan View Post
 

OK. I gotta ask ... How does one range "beat the crap" out of any other range? TIA for educating me on this concept. 


I bought a very basic gas stove from Lowe's a few years ago. The BTU output was deplorable. I didn't know that a gas stove could have problems boiling a pot of water.

 

I don't know if "basic" equates "cheap" in all cases, though.

post #68 of 70
Quote:
Originally Posted by AnniesKitchen View Post


I bought a very basic gas stove from Lowe's a few years ago. The BTU output was deplorable. I didn't know that a gas stove could have problems boiling a pot of water.

I don't know if "basic" equates "cheap" in all cases, though.

What size gas line you running?
And you're not using that gawd-awful "tip-over valve" are ya?
( the one that shuts off flow during an earthquake if range tips
over or is yanked away from the gas source)
post #69 of 70
Quote:
Originally Posted by Meezenplaz View Post


What size gas line you running?
And you're not using that gawd-awful "tip-over valve" are ya?
( the one that shuts off flow during an earthquake if range tips
over or is yanked away from the gas source)

 

Three years ago I left that stove along with my ex-husband. I don't remember much about it but it was a common household brand. Probably a GE, I'm guessing.

post #70 of 70
Okay well for future reference....its not just the range itself its also in the hook up.
The main concern being unrestricted flow.
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