I had a regular customer come in for lunch today. We used to change our Menu monthly now we are seasonally. In July we had a Crisp Apple and Gruyer Cheese Sandwich and it was a hit. We changed the menu as normal for us in August then September and removed the said sandwich.
Right now we have an Avocado, Double Cream Brie, Crisp Apples and Red Onions Sandwich. The Customer asked if she could have the July Sandwich as we served it before. Now I do have a Smoked Ham Off the Bone with Gruyer Cheese on the Menu so we can make that July Sandwich as we have the ingredients but...
If you do so what happens to every Customer after that who wants a special sandwich? If you say yes to one you have to say yes to everyone. Customer service? or Customer annoyance? My Menu is designed around cost factors and flavour ideas. So if a Customer makes a request outside of the menu options at what point does it stop?
I read once about a Chef in NY who refuse any and all substitutions or changes to avoid hassles and to maintain The Menu as it was intended to be presented. I like the thought behind that especially when I offer things like Beef Bourgignon Sandwich and the Customer tells me to hold the Sour Cream and the mushrooms, now it is no longer the sandwich I invented.
Chime in and tell me what you think.