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Micros E7 problems

post #1 of 2
Thread Starter 

I am in need of a little guidance...I am having issues regarding our E7 machine...I'm getting a few different error messages on the touch screens when servers ring in tickets.  There seems to be no common demoninator.  It happens very randomly, on different food items on different servers from different stations etc etc...I'm no computer guy, I'm the chef...I know the bare mininum that is putting in new menu items etc etc...

 

We have 2 printers that we use...the pantry and the line...the pantry printer always has the errors.  "printer jammed" "printer out of paper"...obvisously the printer out of paper is self explanitory but why would the thing keep jamming?  It cuts the tickets etc etc...I've never had such an issue before, calling micros out is a minimum $500 project and then when they start to work it's up around 1000-1500...

 

What should I be looking for?  I double checked everything it looks to be programmed correctly...computer says it's telling items where to go...but just randomly it says printer is jammed...then the next ticket will come through fine...

 

thanks

post #2 of 2

Try http://www.fixya.com/tags/micros_e7
 

Chef,
Specialties: MasterCook/RecipeFox; Culinary logistics; Personal Chef; Small restaurant owner; Caterer
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Chef,
Specialties: MasterCook/RecipeFox; Culinary logistics; Personal Chef; Small restaurant owner; Caterer
Reply
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