or Connect
ChefTalk.com › ChefTalk Cooking Forums › Food & Equipment Reviews › Cooking Knife Reviews › Chef Knives To Go Nigtmare
New Posts  All Forums:Forum Nav:

Chef Knives To Go Nigtmare - Page 3

post #61 of 88

international is without question different than domestic.

 

>>anger is misguided
quite likely so.  but if the claimed lack of response is true, not really.


even if you send a customer the info, and the customer is too blinkity-blankity lazy to look it up, the onus remains on the shipper to look it up and micro-spoon the info to the customer.


is that right?  seriously...?  the customer is always right regardless of how wrong the customer makes itself.

 

>>engaging these type of people can be counterproductive
and the proof is currently on display.

 

>>do business again
no real question in my mind that CKTG is a reputable business; that (perhaps) handled a issue poorly.  dragging a bawling wife into the picture is non-professional beyond measure.

 

they acquired an unhappy customer; they fixed the situation; tit-for-tat makes both parties utter fools - and the only constant is "the customer is always right"

 

and the whole dang thread should go in the unwanted bytes locker.

post #62 of 88
Quote:
Originally Posted by Juicy Pirate View Post
 

Ive read through my emails, I even read them again just now and Ive shown them to other people including Americans and no they weren't rude so go for it.

If my last email was offensive its because you had a go at my country first, ...

 Where do you reside, JP???  8)

 

And now let's end this thread and sorry for the problems with the shipping.  Yes and I know how I'd feel after spending $400.  Can we please move on.

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply
post #63 of 88

This thread is almost a year old - the OP hasn't posted since 3/1/13  Someone stick a fork in this.

post #64 of 88
LOL. Crack me up.

I think the OP is a Cutco shill.
(that other complaining guy too)
post #65 of 88

two words, whiny b*tch.

post #66 of 88
Have been away from the site for a little, and wow this is the first thing I read. Seems things have been progressing nicely lol.

OK I'll put the sarcasm aside for a bit, but honestly this type of experience is not unusual from all ends.

Buyers are often concerned or even upset by delays in shipments, and that's understandable since we all are expecting if not excited to get or new toys etc. Unfortunately rash decisions and harsh comments are not unusual.

Sellers are often understaffed, workers under trained, inexperienced in proper customer service, not prepared to properly handle upset or worse customers, and in my experience this is not exclusive to small mom and pop stores, and even the larger and largest online etailers have their share of problems. Don't even get me started on how to improve Amazon lol.

Shipping companies seem to share many of the problems, are often often at the root cause of the concerns etc, and like many corporations have reduced workforce and pushed much of their customer service onto their customers through implementing online service information etc.

Personalized service is going the way if the dinosaurs, and we need to relish those who still offer a good personal experience with other human beings.

Forums have proven (to me at least) to be a great benefit in sharing and locating info specific to your needs. They also can be very informative and helpful, and there is a advantage to corresponding with others who share your interests,hobbies, or trade etc.

They can also be problematic for the same reasons. People are people etc and this brings along all kinds of personalities, beliefs, ideas, fanaticism, and many things both accurate and inaccurate.

In just about every forum I have been a member in every area from cooking to high performance engines there is a general theme or group of beliefs that cause a problem when"going against the grain" of popular opinion. Just try and tell a bunch of MD's they would better serve their patients if they spent less time learning optimizing billing and manipulation of insurance codes.

Additionally when a forum is part of a for profit company there are also other issues that arise from the need to and methods of generating revenue. Doesn't matter if this includes industry specific sponsors, direct sales, or adds plastered across the site it just changes things.

If you actually tag this far I hope your getting an idea of how just having one of the issues removed would have totally changed the whole story of this thread.

If shipping was not delayed, buyer not excited, anxious etc, sellers better prepared for handling problems like this, members not fanatical in defending their own thereby escalating things for the buyer, and so many others were just a bit different there would not have been this level of problems or discussion, but also entertainment as well.

Pissed off customers are part of business, turning them into happy customers is part of success, and dropping impossible and non profitable customers is part of survival.

That all said I have had only positive experiences buying from CKTG, and though I'm not a fan of some of the private labeling and obvious "pushing" that I've seen here Mark had just as good a shot at my future business as any of the others that I have used or considered.

He has always been straight with me even if I don't agree with everything else etc.

Then again I have seen excellent forums turned to rubble and trash over less, and am biased to having a good reliable forum to visit.

Now everyone go work out your problems already lmfao

 

"love my country" but "fear my government"  Something is just wrong with this

 

 

 

Looking for info on entry level J-knives? Need help on finding the most bang for your buck? Hope you enjoy learning from the info here, I know I did!

http://www.cheftalk.com/t/63213/tojiro-dp-f-809-240mm-g...

Reply

 

"love my country" but "fear my government"  Something is just wrong with this

 

 

 

Looking for info on entry level J-knives? Need help on finding the most bang for your buck? Hope you enjoy learning from the info here, I know I did!

http://www.cheftalk.com/t/63213/tojiro-dp-f-809-240mm-g...

Reply
post #67 of 88

never mind


Edited by mano - 1/23/14 at 12:54pm
post #68 of 88
I don't endorse anyone and hold to what my experience has proven. I have shopped with Mark at CKTG too many times I can count.....every time the order has been handled, packed, and shipped professionally. Shipping delays have popped up and they have always answered my questions like pros. Public flaming is not a pro-move.....and getting into a public pissing match using what should be held as confidential emails between a buyer and seller is in even worse taste.
post #69 of 88

Mark & Co just fulfilled an order for me last week - all arrived as it should have and in short order as usual.  As Usual are the operative words here. 


Edited by Mike9 - 1/31/14 at 2:11pm
post #70 of 88

Just received a defective Idahone and Mark Richmond of CKTG replaced it with free shipping on my newest order.  Just last week I sent something via USPS 3-DAYS Flat Rate Priority Shipping which arrived 9 days later.  Okay, problems with a contracted shipper me knows not.  There can be problem(s) with an intermediary and international.  Yet I've had great service from CKTG and sometimes the carrier or customs experiences a real slowdown, especially in areas inexperienced with sub-freezing temperatures or whatever.   Alright now and let's put this one to sleep and best.


Edited by kokopuffs - 1/31/14 at 2:28pm

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply
post #71 of 88

RIGHTEOUS!!!!!!!!!!!!!

 

Working with my Idahone, I get aggresive with the angle, 'tween 30 and 45 degrees with my CS Sabatiers and along with some strokes, it shaves.  Really cuts to the skin.  Experiment with yours at various angles and with my CS Sabetiers, the really cut well after a solid definite gray streak has been left on to the 'hone'. 

 

 

(EDIT)  I really feel that the IDAHONE IS A RIGHTEOUS ROD FOR FINAL HONING.  You just gotta' get a bit aggressive with it.  Speriment with it.  Thirty to Forty-five degrees held at an angle.  Leaves a definite gray streak on the Idahone.

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply
post #72 of 88
30 to 45 degree per side??
post #73 of 88
I think that example is against a honing rod, not the actual blade angle.


I could of course be wrong.
post #74 of 88
Why would one "hone" -- whatever might exactly be meant by that ambiguous term -- at the double of a sharpening angle??
post #75 of 88

>>Why would one "hone" -- whatever might exactly be meant by that ambiguous term -- at the double of a sharpening angle??

 

don't feel bad.  somebody posted a utube link touting expert sharpening advise - the dear lady instructed users to hold the knife at 45' to the (quite visible) stone - that's a 90 degree included / cutting angle.

 

that's gonna work, fer sure.....

post #76 of 88
I find a few degrees increment per side perfectly useful for restoring an edge with soft carbon, but doubling is just crazy.
post #77 of 88
See this:

It's a "Idahone Fine Ceramic Rod 10".

"This Idahone fine ceramic sharpening rod measures 10" on the rod and is ideal for keeping your knives honed. This is a very fine hone with a grit of about 1200. Made in USA."



I'm just going with the idea that you were just joking, you know, playfully cracking wise, in that you didn't know what a honing rod was.
post #78 of 88
Quote:
Originally Posted by Benuser View Post

30 to 45 degree per side??


 My bevels are steep.

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply
post #79 of 88

There's a good instructional video on the item page if you want to see someone using the rod. Here's a direct link to the youtube video.

 

http://youtu.be/Qve_4zaIY94

 

Many people use a less acute angle than the actual edge for quick touch ups. This puts a quick micro bevel on the edge.  

post #80 of 88

...using perhaps a less acute angle where the hone barely touches the edge thus allowing for a "finer" honing action!  Fine!   8)

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply
post #81 of 88
I'm quite sure it's an effective way to get rid of a burr -- if you don't create a new one, though. But why such a large angle increment?
post #82 of 88

Just try it yourself and see what you get.


Edited by kokopuffs - 2/5/14 at 4:38pm

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply
post #83 of 88
That's highly informative indeed.
I'm quite familiar with high angles for stropping soft carbons and deliberately rounding an edge in order to get a strong convexed edge that holds. That's how I maintain carbon Sheffields and Sabatiers. But why would one add an obtuse V-edge on top?
post #84 of 88

I have ordered many knives from them in the past and had great service, but was blown away by a very rude response to a post on the forum. A customer was asking about where to find a "custom leather cleaver sheath". I responded by saying I could build one for them. The thread was removed and the message received read that if I even mention leather sheaths again I would be banned from the forum. I build many custom sheaths and it shocked me on the tone of the response to mentioning I could build one for them. It isn't competition for him as they don't sell any. A rather harsh reply IMHO to a simple response to anothers question.

post #85 of 88

Hi Kurtis,

 

I apologize for the problem you had on our forum.

 

I'm not sure why one of my moderators would be rude to you. Normally the protocol with chefknivestogoforum.com is that you ask me permission to sell items on our forum and I give you a free sub forum where you can promote your business. Obviously, you didn't do that but I really don't see why you were banned or warned. There are too many posts for me to read on our forum so I didn't see yours at all.  

 

Anyway, please contact me and I'll be happy to set up a sub forum for you and you can post your items and promote your business there. Just please do your promoting in your sub forum and not on the general sections of the site. You're welcome to post anywhere for general chat and you can also put a link to your business in the footer. I'll also look into what was said and ask my volunteer to please be more polite. I'll see if I can get him

 

I hope that helps.

 

Mark

 

P.S. I tried looking up your past orders with us so I could call you this morning but I couldn't find any so this was the only place I could respond.

post #86 of 88

Hi Mark:

 

I sent You a reply through the system here and don't know if you received it. Also used your contact email off your site (info@chefknivestogo.com). You handle yourself like a  professional and I really don't understand why your moderator cannot make one reply without adding an insult. I know that people have bad days and that edge can show in replies, but as a representative of your company he could do you a lot of damage. Anything further to this would be best handled via PM here or on your forum IMHO.

post #87 of 88

I agree- the only problem I have with Mark is that he sometimes gets the better part of my paychecks!  CKtG is my go-to vendor.  I never buy anything without checking there first and have placed probably dozens of orders with no issues.

"Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit." - Aristotle
Reply
"Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit." - Aristotle
Reply
post #88 of 88
Quote:
Originally Posted by Kurtis Staven View Post

I have ordered many knives from them in the past and had great service, but was blown away by a very rude response to a post on the forum. A customer was asking about where to find a "custom leather cleaver sheath". I responded by saying I could build one for them. The thread was removed and the message received read that if I even mention leather sheaths again I would be banned from the forum. I build many custom sheaths and it shocked me on the tone of the response to mentioning I could build one for them. It isn't competition for him as they don't sell any. A rather harsh reply IMHO to a simple response to anothers question.

I remember when not too long ago when forums were just starting to become popular, and most all were run by enthusiasts of the hobby, trade or sport etc that when members no matter regular people or even businesses that offered specialty parts, products or services were embraced if not sought after.

Don't get me wrong I have had positive experience with them, like Mark and am still thankful for his advice and help, but there are just going to be differences on a forum that is part of a business.

I know I have said it before but you can't expect a commercial or profit based forum to be completely unbiased.

I have watched two good friends physicaly fighting out the results of how a new forum owner openly supported one of them over the other in their part time side work based solely on money.

It's just not the same anymore

 

"love my country" but "fear my government"  Something is just wrong with this

 

 

 

Looking for info on entry level J-knives? Need help on finding the most bang for your buck? Hope you enjoy learning from the info here, I know I did!

http://www.cheftalk.com/t/63213/tojiro-dp-f-809-240mm-g...

Reply

 

"love my country" but "fear my government"  Something is just wrong with this

 

 

 

Looking for info on entry level J-knives? Need help on finding the most bang for your buck? Hope you enjoy learning from the info here, I know I did!

http://www.cheftalk.com/t/63213/tojiro-dp-f-809-240mm-g...

Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cooking Knife Reviews
ChefTalk.com › ChefTalk Cooking Forums › Food & Equipment Reviews › Cooking Knife Reviews › Chef Knives To Go Nigtmare