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Normal server error/comp rates

post #1 of 3
Thread Starter 

I'm wondering what would be considered a normal server error/comp rate for a restaurant as a percentage of sales?

Thanks, claire

post #2 of 3

I'm not sure that I grasp the intent of the question.

 

Are you talking about FOH errors that require compensation to the consumer?

 

Are you talking about FOH errors that result in penalties to the servers?

 

A percent of sales infers that something will always happen in a consistent manner. If you are talking FOH errors, they should only occur once, if at all, and, to me, are a direct reflection on inadequate training.

Quote:
Originally Posted by claireallison View Post

I'm wondering what would be considered a normal server error/comp rate for a restaurant as a percentage of sales?

Thanks, claire

Chef,
Specialties: MasterCook/RecipeFox; Culinary logistics; Personal Chef; Small restaurant owner; Caterer
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Chef,
Specialties: MasterCook/RecipeFox; Culinary logistics; Personal Chef; Small restaurant owner; Caterer
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post #3 of 3

With the average profit margin for restaurants being somewhere around 3%, server error better be practically nonexistent, or it is likely to become ex-server error.

Wisdom comes with age, but sometimes age comes alone.
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Wisdom comes with age, but sometimes age comes alone.
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