Again I'm baffled how simple things become giant festering sores from my FOH staff. So basically the owner had a policy where BOH staff ate a meal for free (burger, sandwich etc,) which I have no issue with, they all deserve a free sandwich. However, FOH also was allowed a meal for free (again something like a sandwich but not a steak or anything) which I have never heard of before. It's usually been discounted wherever else I have worked but this was the policy put in place by the owner so I had to go along with it,
Needless to say FOH was causing too many issues with it. Everyone was ringing in their meals as kitchen staff is trying to close adding substantial closing time as well as pissing off the cooks, nobody wanted something on the menu it had to be something special, they wanted an add salad for free but would pay half price for a piece of salmon and they "forget" to ring the salmon in. It was really getting out of hand because they all were stealing from the restaurant when they order entrees (these are half priced for FOH staff not free like sandwiches) and "forget" to ring them in. When I am in the kitchen it doesn't happen, when the cooks are there FOH are all stealing. I saw a ticket that said flatbread ($9) but the note under it said "sirloin med rare plz" so they just paid $4.50 for a $24 entree because they hit the flatbread key on the POS instead of the sirloin entree key. My English challenged cook doesn't quite know how the POS system works so he doesn't know how to catch these "errors". Despite my pleas to my cooks do not cook anything that isn't rang in food stills goes out because the servers tell them they'll ring it in when they get a chance etc. etc.
Anyways when I saw that flatbread ticket I said f*ck this no one gets anything off the menu everyone is getting a house made staff meal before dinner service. Staff meal is what it is, it's not glamorous but it's tasty and usually is pretty healthy. Of course FOH is bewildered because they feel entitled to a free entree every night. Nobody from FOH will eat the staff meal, they'll pick at it and then when I go home after service I notice the hummus on cold line is almost empty and there is roast beef missing off of cold line as well. It drives me nuts because my GM is completely incompetent and doesn't care because he stills gets a free burger everynight, will not eat staff meal himself because he's a fat sow. I can not institute any sort of policies regarding FOH because the owner doesn't care and the GM (who happens to be a good friend of the owner and has no restaurant or management experience before working here) doesn't care because he literally sits on his 300lb @ss all day playing on facebook.
Sorry for the rant but FOH and terrible management drives me up a wall!