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Customer Rage

post #1 of 14
Thread Starter 
ARRRGHH!!
So service is five minutes away from finishing and boy oh boy do I need to vent a bit of steam...

This idiot customer came up today to order, he's been in multiple times before and been very rude to the staff, and he looks at the menu boards and asks, "So where's the menu?". *facepalm* His partner tells him where it obviously is (right where he's looking) and he then goes, "Pfft, well that's crap."
He orders coffee then sits down, comes up 5 minutes later and decides to get our lovely banana bread. He then turns to me and says, "It's the only thing worth ordering on this stupid menu." And walks back to his table.

Again, ARRRRGH!!!!! Flippin heck I wanted to punch him in the face and kick him out. But I can't, so I have to keep it inside.

Who else has had something like this (I'm sure most everybody) happen? What did you do about it??
Sorry for the rant but it was quite necessary.

J
post #2 of 14

People like that make me glad that I am not people like that.

 

Basically I don't let his attitude and outlook effect mine because it is not something I want.

 

I used to lose my temper all the time, but nobody else wanted it!

Wisdom comes with age, but sometimes age comes alone.
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Wisdom comes with age, but sometimes age comes alone.
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post #3 of 14

Yeh things like that have happened to me. 

The eye rolling , the snarky remarks , boy oh boy i would go back to the kitchen swearing and ranting , but just to blow off steam , never took it out on the co-workers though. 

 

When i worked at a buffet , their was a women who refused to put any meat from the buffet line on her plate , and always demanded that we fired a fresh one for her. Literally and then we fired one on the fly , and she still complained saying it was under , overcooked , or poorly seasoned. <_<

 

I just take it in , try not to stab anyone , and go to my station where i vent. 

Then after work ill go out for coffee to de stress XD 

Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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post #4 of 14

Then why does he eat there? :confused:

“After a good dinner one can forgive anybody, even one's own relations.”
Oscar Wilde

 

 

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“After a good dinner one can forgive anybody, even one's own relations.”
Oscar Wilde

 

 

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post #5 of 14

People are impossible to explain.

 

I had a customer that came to my establishment on a regular basis for a few years. She always ordered the spinach salad. She always complained about the spinach salad. Next week she would be back, same scenario. I wanted to scream at her "why don't you order something else?".

 

Maybe she was just the eternal optimist and figured that maybe we would get right this time. Nah, not so much.

Wisdom comes with age, but sometimes age comes alone.
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Wisdom comes with age, but sometimes age comes alone.
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post #6 of 14

At an Indian Casino we used to put out free appetizers for happy hour.

Could be a cheese tray, or crudite, quesadillas, whatever.

We would be hit by lurkers who would swarm the bar and deplete the free offering within minutes, then head back into the casino without even ordering a drink.

One day we put out hot wings.

Had a customer stop me and very angrily say "Some of us can't handle spicy food like this!"....then proceed to walk away with his six inch tall pile of wings.

Knowledge is knowing a tomato is a fruit. Wisdom is not putting it in a fruit salad.
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Knowledge is knowing a tomato is a fruit. Wisdom is not putting it in a fruit salad.
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post #7 of 14
If the customer is always getting on your nerves, here's what I'd do. I'd get the name of a restaraunt close by. Then when he comes in belly aching, I'd smile and tell him "joes" down the street has some great specials today. You might want to check it out. Then just walk away from him. Don't get into a loud battle. He'll get the message. The customer isn't always right and if he ruins your day, kill em with kindness and a smile and he'll probably shut up, and hopefully never come back. I'm sure people are going to say that I'm wrong. But if a person makes you miserable, I say take care of the problem in a nice way.
post #8 of 14

I would turn around and say " Sir Did you see a welcome mat outside with your name on it''? I would not tolerate a customer being nasty to staff as they are not nasty to them. Sorry thats the way I am.

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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post #9 of 14
Thread Starter 
Thanks guys,
Afterwards I went to the restaurant manager and told her and she said pretty much, in this industry, there are going to be people who literally go out just to be a pain: such was this fellow.

Anyways, cheers for the responses

J
post #10 of 14

I remember one day i was working FOH (for some odd reason ), and some dude ordered orange juice. 

Im like , " okay you want orange juice you will get it " . I got a cup of OJ filled about 1 cm under the edge. 

As i take it to him  he says " wow you cheap waiter , couldnt even fill the cup for me "

I WAS BAFFLED

I take the cup and offer to fill it towards the edge. 

He says , " No thanks , give me a bottle of water and a separate cup , that way i can fill it to the top myself , and take the juice away while your at it " .

 

I couldn´t believe he was such a a-hole , i was tempted to but did not pour the juice over his head. 

Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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post #11 of 14
Quote:
Originally Posted by Jaidyn View Post

 she said pretty much, in this industry, there are going to be people who literally go out just to be a pain: such was this fellow.

 

That is so true. I used to tell my people all the time that there are people that want to have a bad time when they go out, so let them have a bad time which will perversely let them have a good time. I guess it helps them to feel better about themselves because then they can feel superior.

Wisdom comes with age, but sometimes age comes alone.
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Wisdom comes with age, but sometimes age comes alone.
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post #12 of 14

There are two ways I deal with such people....

 

One of the main reasons we get upset with (deleted)-holeish behavior is because we can't anticipate it.  It took me almost 15 years in the business to learn this. My  Mom used to have a needlepoint thingee with an old German folk expression hanging on the kitchen wall, roughly translated it went along the lines of "What costs you a heartache, you hold very near and dear to your heart".  With this in mind, and watching countless people making (deleted)-holes of themselves in public, I came up with an observation--Foodpump's observation: Whatever that is free, or available in overwhelming quantities, or is priced below what it is worth, it treated with contempt and scorn by the general public"...  Face it, restaurants are a dime a dozen(overwhelming quantities), and it is one of the reasons that staff are so abused, because you can always find another place if you're too embarrassed after making an (deleted)hole of yourself.  If you think about what I just described for a good while, you'll understand most people's behavior.  And although you won't agree with it, won't put up with it, and won't like it, at least you can anticipate it.

 

The other way I deal with such behavior is using tactic called "the cheap toilet-paper tactic".  Basically it means that if I'm rubbed the wrong way, I can be rough, tough, and won't take sh*t from nobody. Here I must confess I have the luxury of speaking my mind to customers without worrying about what my employer says, because I AM the owner.  I don't argue, or raise my voice, I ask them questions they'd rather not answer or even think about.  I get very few such people in my Café, but I demo my product personally at least 3 times/mth with various supermarkets.  So, it's free samples, most people behave o.k., but some are complete (deleted)-holes.

 

Type "A-h 1" Guy scarfs down three for four samples without even making eyecontact with me, let alone speaking. I ask what he thinks, he asks what he sampled, I ask him if his mother never told him to know what it is you're eating before you put in your mouth.

 

Type "A-h 2"  Guy scarfs down samples, then figures out I have 18 varieties of product  on display. Guy wants to try all 18 varieties.  I ask him to come back in an hour, as I feature only one variety at a time.  Only one die-hard a-h took me up on this....

 

Anyways... I hope you all had a good kick out of this, I try to..... 

...."This whole reality thing is really not what I expected it would be"......
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...."This whole reality thing is really not what I expected it would be"......
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post #13 of 14
Hi. New guy to forum but not new to the biz. I too have a greater advantage as an owner so more likely to sit with an a hole and more or less relate to them. I will not tolerate anyone attacking my staff but I will give the benefit of reason as I too can be grumpy when I'm hungry. I'll usually try to make it right if a customers not happy but I will not apologize unless the product is absolute s***. Which isn't normal at my place. Some folks are just grouches. I grew up with their leader. When I learned to grouch back while correcting their issue, without being defensive or a d bag, we both usually laugh it off and you have a customer for life. Takes time and you have to learn to appreciate the human animal. And what you do. Good luck.
post #14 of 14
Thread Starter 
Yep, after all, the customer IS the one paying the money. An idiotic regular is a regular nevertheless... Sigh smile.gif

Cheers

J
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