We just recently opened our restaurant and started a facebook as a means of marketing our business. I have read that we should respond to bad reviews to see what caused their dislike and then try to right the wrong. We started as a food delivery business and have grown over the years enough so to open our restaurant. As a restaurant our customer base is growing every week.
Although I know not everyone will enjoy our food, I am unsure how to respond to a customer review that wrote " Enchilada sauce canned! Re-fried beans canned" and gave us a one star. We do not use any canned items in our restaurant. The enchilada sauce is made from scratch and we also cook and re-fry our beans in the restaurant.
I don't want any potential new customers to think we used canned food in our menus. Is there any way to respond to his comment without appearing petty? I would appreciate any opinions or suggestions on this matter.