Yesterday, the hookah lounge was so busy that no host/ess was available to help the customers who came into the restaurant. I grabbed a ticket pad and went to work.
I have been trained in customer service by years of corporate environment...I felt horrible. It was so calculated and forced. BUT, the customer told me that he and his wife (Saudi nationals), had never eaten arabic food in America before, and that they were taking a risk. I stood there for 20 minutes with him and broke down every item on the menu that he asked me about, and found out that I am also slightly versed in foods that we don't serve. He told me verbatim that he was impressed. He literally said that I am the first American to seem to know anything about arabic food.
It was strange getting utensils and even getting drinks for people, only to rush into the kitchen and work on their 10-item order, come out and check on them and refill drinks during their meal, AND tending to a couple of other customers, also.
I'd rather be doing prep and cooking, but knowing that I can contribute to FOH is nice.
Some prep, anyway.