Just a quick followup...I never envisioned I could find myself involved in so much drama over a cutting board, but the bottom line is that it appears John Boos Mandy is doing the right thing by me and there is now a plan in place to replace our defective board within the next few weeks when a production cycle occurs. So for now, we patiently wait. It took almost two months(?) back and fourth, but I think we are all finally on the same page. Also, I would be remiss if I did not point out that were it not for Chef Talk, and Mandy, a delightfully helpful marketing rep., we would have been dead in the water as John Boos customer service for the end user seems virtually non-existent.
I feel that in the future, if I buy another John Boos product (and that's a big IF), I will only buy from a brick and mortar type store. I appreciate quality products, but even moreso, I appreciate a company that stands behind their products. We bought our board online through an internet website that is an authorized dealer, as they were the only source we could find that carried the particular board we wanted. As it turns out, presumably due to contamination concerns, they do not accept return of any product that has been used, such as a cutting board. The manufacturer in this case doesn't care to deal directly with their customers, so that, in turn, started this big back and fourth fiasco, compounded by the fact that (a) we failed to save our receipt, and (b) we have since closed the credit card account we used to make this purchase back in November of last year. Who saves a receipt from months ago on a product that is supposed to last forever? I bought this board as a Christmas gift for my wife. She was thrilled with her new kitchen gadget and that was supposed to be the end of it. The receipt was probably attached to the box that got thrown away, but in any case, valuable lesson learned.
Someone previously posted a question about how we care for our cutting board. Of course, we keep it oiled with a good quality food grade mineral oil. I am very careful to do this about once every 2-3 weeks. I like to rub the oil in and then let it soak down into the board over night. I noticed that the John Boos board we have that split open always seemed to be VERY thirsty, moreso than any other board we've had, so I don't know if maybe it was just bad wood or whatever, but I would put a fair amount of oil on the board and it would soak right in. For cleaning, we use a stainless steel ... what do you call those things? A dough cutter or scraper ... anyway... to gently gather up any loose items and then I wipe the board down with a damp sponge. If the board had any residual dampness left, we would immediately wipe it dry with a towel. Never did we leave any water on the board, and certainly no dishwasher or anything goofy like that. Despite that level of care, our board still cracked and split, so we may revisit how we care for the new one going forward. I would assume that with a product that is allegedly the highest of quality such as a John Boos, the end user would not have to overthink how to use the board, but I can assure you we will not take the next one for granted.
Anyway, I think we finally see some light at the end of the tunnel and I'm glad to hopefully be able to put this issue behind us.