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John Boos butcher block cracked, no answer from tech support - Page 2  

post #31 of 34
Quote:
Originally Posted by BButcher View Post

Great customer service from John Boos, I've been thinking about buying one of their boards

 

Also take a look at the boards offered at BoardSmith in NC.  Their offerings are of equally high quality and I love mine.

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
post #32 of 34
I will Koko TY
post #33 of 34

About a week a go our large Boos block made a loud bang and split along the bottom, about 2/3 through the thickness of the board.  This board is about 18 months old and should not have failed like

this.  I have tried to submit a question to Boos but their website is useless. 

 

The board has never been soaked and has been oiled when it looked dry, a board of this quality, with modern manufacturing processes and materiel's, should not suffer a glue failure which is what this looks like.  I am frustrated, I thought we bought quality but it looks like we did not.

 

The lack of a response is galling, very annoying.

 

Nasi

post #34 of 34


i have a Boos board that is splitting where the glue holds the individual blocks together and have contacted Boos.  i got a response, but continue to be told my board is out of warranty.  i even referred them to this thread where clearly someone with a similar circumstance got their board replaced, but they said they can't speak to another's circumstances.  i offered to send photos of my board, but they weren't interested.  LAST BOOS PRODUCT I WILL EVER OWN.  don't stand behind their products and provide inconsistent customer service.  it's a shame Mandy didn't get my original email apparently.

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