I guess this is a two pronged post, but I really want you to see things from a distance.
I've never dealt with Sysco, but I have kicked out their reps from my kitchen on more than one occasion. My experinces with "X bros." a local broadliner, gave me, an um, shall we say a different perspective? So I deal with x-bros, everything from dish soap to strawberries, at the time I was doing well over 4K/ mnth minimum with them, not a big customer, but a steady one. Every 6 mths or so they'd change out reps on me: Middle aged women with no foodservice experience, 19 yr old guys with no foodservice experience. I had to "educate" them on why I was so P.O'd that my delivery contained a box with 6 bskts strawbs, 2 bskts, gooseberries,and 1 4qt jug of oven cleaner (highly caustic) all in the same banana box. Took me a lot of "educating" them, but I finally got my point across. Then that rep gets moved and new one comes. The next one I have to "educate" why I'm so P.O'd with my cream delivery:24 qts of whipping cream, 5 had a two week date, 7 had a 1 week date, 4 had a 6 day date, and the rest had an I-dunno date. Again, took me a lot of "educating" on my part, to get them to understand, then the rep gets moved to a new area. And so on and so on, with "Belgian" chocolate that comes in 25 lb (pound) cases, with "fresh" chkn brsts that had to have at least 25% pump in them. You get the picture. X-bros would get someone off the street, get the smaller accounts to train them up, and then move them to the downtown area and the choicer accounts. On one hand, I understand, it's business, big accounts get more money and the better reps should handle those accounts. On the other hand, I'm paying for the rep's salary and I'm not getting my money's worth. After about 4 years of this, I moved most of my produce to neighborhood grocers, dairy to Costco, and split the meats between poultry, beef, and pork suppliers. They almost never f'd up on me, and if they did, they'd sure kiss my butt to make up for it. It's business, and if I don't make a buck, I won't be around for the next delivery.
Conclusion: Foodpump's second law: Giants play best with other giants. In other words your monthly accounts with them don't garner you any respect because they are too small. You are what you are, and you are not going to change for some dip-sh*t broadliner. For the customner, yes, you bet, but not for the supplier.
We've been communicating on this forum for, oh, what?10 years now? We get along pretty good. We've never met in person, and have maybe 3 or 4 Pm's between us in those 10 years. This isn't the first time you've complained about Sysco and how they screw up.
So, I don't know if you own this business or not, don't know how big the business is or what it entails, don't know if your boss is in love with Sysco or has chosen the lesser of two evils, and I don't know how far away you are located from the ocean, or even what ocean. But I meant what I said in my first post on this thread: Final analysis is that either sysco goes or the seafood goes. From now until the next f-up Sysco makes, that is the only choice you have in the matter.
If you can't get fresh seafood delivered with a two week heads-up, you gotta drop it from the menu. If you are within driving range of the ocean, you gotta get some seafood contacts, local or whatever. Giants play best with giants, and dwarves play best dwarves. Not saying we can't all get along, but at the end of the day the dwarf who plays with a giant feels like they got shafted.
If Sysco is jerking around with drygoods and staples, you gotta ask yourself, how do the local retailers in your town--grocery stores, dry goods stores, and fruit+veg stores get their goods?, Then d use their sources in combination with Sysco, and then eventually drop sysco.
I feel for you, but if I ever had to run a kitchen with only one supplier to depend on, either I'd cultivate local suppliers, or walk.