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Sysco does it again - Page 2

post #31 of 59

 Sysco  ==  All their  good sales people have left. Now they simply have order takers, kids that they pay less to, that know nothing.

 . They try and sub their brands for the national brands because they make more $ on them.

The distribution points are franchised and not really owned by the company.

They have at least 3 prices for everything they sell(depending on what you let them get away with) They are certainly not the most reasonable around. US foods is a little better. but not much.

If they are allowed to merge it would be a violation of Sherman Anti Trust Laws(monopoly).

    I threw them out when they tried to charge a surcharge for gas without telling me , and increased product cost weekly without telling me.  Proof is in the pudding, their stock price has not gone anywhere for years.

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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post #32 of 59
Are we having a sysco hate fest? Because I hate sysco too!
post #33 of 59

I 86'ed Sysco from my place, but because I am a slow learner it took a second time before it stuck.

Wisdom comes with age, but sometimes age comes alone.
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Wisdom comes with age, but sometimes age comes alone.
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post #34 of 59
Super bowl was in my city this year, day of they failed to deliver. Just didn't show. Then again on Valentine's. No sorry, no nothing. They just acted like we should be kissing their @$$
post #35 of 59
Well I worked as a Sysco rep and I can tell you that's they are a terrible company they talk the talk but can't walk the walk!!! They lie a lot to customers and their emoyees. I am not surprised with these testimonials
post #36 of 59
Quote:
Originally Posted by alaminute View Post

Super bowl was in my city this year, day of they failed to deliver. Just didn't show. Then again on Valentine's. No sorry, no nothing. They just acted like we should be kissing their @$$

No show?  That's just their way of telling you that your order should have been bigger.  So could you please kiss butt now? It's ust that they have bigger accounts to service and you're taking up time.

 

I dunno... the day I locked the kitchen door when I saw the Sicko rep walk in the dining room was probably the one of the best days I had in years.....

...."This whole reality thing is really not what I expected it would be"......
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...."This whole reality thing is really not what I expected it would be"......
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post #37 of 59
Last place I worked, they did dark drops. Sometimes, they would leave all the product outside the walk in- and right in front of the door
post #38 of 59

our company orders from sysco and we have problems all the time with our orders.

post #39 of 59
And your producys, I'm sure
post #40 of 59

Unfortunately, with all these companies merging, it will only get worse. I once threatened to pull my business from Cysco and five minutes later had the regional vice president on the house phone and the seafood purchasing manager on my cell at the same time. Those days I'm sure are long gone. I had enough and got out of this business a year ago. Not worth it, between idiot suppliers and people you can't train, I had it.

post #41 of 59


Chefedb, I thought U.S Foods and Sysco merged last year. Maybe it wound up not going through. I don't know, I quit the business right about that time.

post #42 of 59
Thread Starter 
Quote:
Originally Posted by greyeaglem View Post
 


Chefedb, I thought U.S Foods and Sysco merged last year. Maybe it wound up not going through. I don't know, I quit the business right about that time.

Still in the works.

post #43 of 59
Quote:
Originally Posted by Chefross View Post
 

Still in the works.

 

 

Not really, thankfully.  The good news is a federal judge has just sided with the FTC who blocked the merger many months ago. This new development will likely kill the deal for good.  I happen to like US Foods. I can shop their entire inventory from my home computer, tablet and even my cell phone. My reps jumps through hoops for me. And I've saved over 20% over the exact same items from Sysco. The fact that this merger is now dead is good news for our industry.

 

If you want to read about it:  http://www.wsj.com/articles/federal-judge-issues-injunction-blocking-sysco-us-foods-merger-1435093324

post #44 of 59
Quote:
Originally Posted by CapeCodChef View Post
 

 

 

the FTC putting a block on the merger of SYSCO with US FOODs...

 

Interesting.

I was wondering how that was going to turn out, specifically for the reps from both companies who are gunning for the same accounts right now.

 

 

I had good experiences with Sys co in the past. In the late 90's I worked at a small place (~80 covers on a Friday). I got shorted on halibut on a Friday and the rep went to the grocery store and bought me halibut (and ice cream bars) out of his own pocket. I was pretty new when it came to food costing, so the owner did most of that, but I think that their prices were fair. Maybe my experience is an isolated one...?

 

I've been with FSA now for about 10 years, using 2 different reps (first one retired) and I think just one regional manager. The reps have consistently tried to help me find cheaper products that are of the same quality, and let me know when there is a great deal on a certain product. I have their order guide/FC program on 2 computers, so I just do the order myself and send it. Sometimes I walk through and do it with the rep when I'm feeling lazy. Sys co and U S food don't have these programs, though?

 

Last place I worked at, shook the Sys co reps hand and told him sorry, but your services are no longer required. I have an actual, mutually beneficial, symbiotic relationship with my broadliner.

 

Sorry for sounding like a poster boy, but I can't believe how bad some of you have it. I can't believe that someone doesn't start a company like the one I am using in the mid west and east coast. Seems like there would be a market for it.... that the big guys would eventually buy out. :/

 

Quote:
Originally Posted by AllanMcPherson View Post

A fairly recent developement (within the year anyway) is that their reps are forbidden to transport product to their clients directly

 

Yeah, the way I heard it, one of the big boys' reps left unrefrigerated perishables in his car for too long and someone ended up getting sick. That's why I was told by my rep, anyways.

So now I have to get unscheduled truck deliveries ($8.00 fuel charge) when I eff up on the order.

post #45 of 59

My last US Foods rep left to work for PFG, who would have benefited from the forced sell-off of some Sysco/USF regions. My current USF rep gives me the same service you describe and still drops off samples and drop ship items I forgot to order on my weekly. (And yes, I have my order guides/fc on-line so I place my orders directly 24/7.)

 

Sysco got sued when they got caught storing perishable food in unrefrigerated  outdoor storage lockers for hours before dropping them off at restaurants, hotels and schools in California. Brilliant After that, the reps couldn't carry anything due to a court ruling. Other companies have no such restrictions as far as I know. I just got two samples of 4 lbs of CK lobster (sweet!) just this week.

post #46 of 59
Quote:
Originally Posted by CapeCodChef View Post
Other companies have no such restrictions as far as I know.

 

FSA stopped doing it because of that incident. At least in my region.

It's a bit harder/takes longer to get samples now that the rep can't just pick them up and bring them to me.

 

Never really dealt with USF.

There was a rep who was sniffing around for a while, but he finally gave up.

Kept bringing me samples of premade junk like desserts and BBQ ranch dressing. Not what my menu is about. At all. Ha!

 

I did have a rep for a couple months who would call me at night, drunk, to tell me that she really cares about me. That was pretty funny.

post #47 of 59
Quote:
Originally Posted by left4bread View Post
 

 

 

 

 

I did have a rep for a couple months who would call me at night, drunk, to tell me that she really cares about me. That was pretty funny.

Isn't that what answering machines are for?

You:

"If I don't get my price on 16/18 e/e bacon I'm going to release your "message" to the district sales supervisor Thursday....".

 

Not......

...."This whole reality thing is really not what I expected it would be"......
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...."This whole reality thing is really not what I expected it would be"......
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post #48 of 59

sysco doesnt suck. the rep  you work with sucks. my sysco rep is great, he goes out of his way to help me. even paid for my trip to the sysco lab to give their commercial kitchen a go at my menu with great chefs taking apart my menu and helping me with suggestions as to how to prep better with my storage limitations. sysco is big, but really it depends on your rep...from my experience

post #49 of 59
The ordering system makes me crazed! I go down my order guide adding items, get to the review order page and inevitably items are missing.. My favorite is when they're out of stock on something and don't let me know or don't sub out for something comparable (like regular bananas for petit) or they do sub out and it's way wrong like ordering lean short ribs and huge racks of fatty brontosaurus ribs arrive, for Fathers Day I might add. At my wits end!
post #50 of 59
Quote:
Originally Posted by chefedb View Post
 

 Sysco  ==  All their  good sales people have left. Now they simply have order takers, kids that they pay less to, that know nothing.

 . They try and sub their brands for the national brands because they make more $ on them.

The distribution points are franchised and not really owned by the company.

They have at least 3 prices for everything they sell(depending on what you let them get away with) They are certainly not the most reasonable around. US foods is a little better. but not much.

If they are allowed to merge it would be a violation of Sherman Anti Trust Laws(monopoly).

    I threw them out when they tried to charge a surcharge for gas without telling me , and increased product cost weekly without telling me.  Proof is in the pudding, their stock price has not gone anywhere for years.

I think this total thread is based on what ChefEd states. Sales Reps ( gosh I hate those words )98% of them are ORDER TAKERS. I stopped using the words about 15 yrs. ago

THE SOONER THE HOSPITALITY INDUSTRY CHANGES THEIR JOB TITLE AND DESCRIPTION TO "ORDER TAKERS"THE BETTER OFF WE'LL ALL BE! Our expectations are

way to high of these people. I don't personally hate them, just their function. I am a very small account. I still require my order taker to show up weekly. I have a vendor bid sheet for both sysco and US Foods. I make them turn the sheet back to me the same day so I can place the order. The US Foods order taker, finally caught on at about 6 weeks, that I didn't use 3/4 of the products listed. I let him off the hook. I do enjoy Tuesday mornings when the Sysco order taker grabs the sheet runs to her car and sits till the list is done. It's been about 9 months now. I take the bid sheet and order the few things I need (usually the same every week) and tell her if I need something else on the sheet I will call her. I never do. I just feel it's a little pay-back for all the crap I delt with when in volume places.;) 

FOR YEARS I LIVED TO WORK! NOW I WORK TO LIVE!
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FOR YEARS I LIVED TO WORK! NOW I WORK TO LIVE!
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post #51 of 59

I have only been using sysco for 2 years in my current company. Despite wanting to switch to FSA or a local company, one of the co-owners is invested in Sysco so we can't switch accounts.

Now re-named to Piss-co, Shitco, or Angry Groceries.

(Angry Groceries was our driver who used to be a rep but had to make ends meet and pay for his drinking habit. Habitually showed up 4-6 hours behind "promise time" and always red in the face plus the faint smell of hard liquor. Groceries were handled as well as a dingo on babysitting duty. Eggs crushed, fresh produce damaged, ripped packages of cheese thrown in with grill bricks and oven cleaner.)

 

Our representative constantly claims that their DC (distribution center) is having issues with in the warehouse with quality control, keeping up with scheduling, scheduling enough drivers, etc. And on the front door of their local HQ / DC there's a large "Now hiring drivers and warehouse staff - Little to no experience required!". 

 

Overall very disheartening.

Now for my favorite story--------------------------

 

Order a small ($800) order of fresh produce, meats, etc. for 7-10 AM delivery.

Our location is open from 5AM - 1PM

 

Sysco doesn't show up by noon.

Call the rep. She says, "Oh they'll be there in 30 minutes they had the wrong delivery address".

Wait.

Around 5pm I called the rep but got her voicemail. I assume she had gone home for the day. Called sysco customer service to let them no that we could no longer receive the late product and  left to work my other job which had started at 4 and I was now late for. Get a call during work but cannot answer or check to see who it is.

Check voicemail at 12AM when I am off my night job. It's Sysco letting me know they delivered my product but no-one was there to receive it.

Drive from my night job to work to put away groceries by myself at 12:45AM.

 

Cry.

 

Call in the morning to get a credit for the spoiled food and get harassed about how I should've informed them no-one could take the delivery.

 

Took over a month to get my credit and no apology when I followed up with my rep.

 

Cry some more.

post #52 of 59

Sysco is paying $300 million to US Foods to end the deal.  It seems they would have been better served to invest that money into teaching a little foodservice knowledge to their clueless reps, rather than in forming a gargantuan monopolistic take-it-or-leave-it conglomerate.  Same suggestion goes for US Foods and others out there.

 

To be fair, can't say that USF is a whole lot better.  But they are somewhat better.

 

I don't understand why I never have a rep with foodservice experience.  Even six months line experience would be helpful.  Maybe they could open a restaurant at their corporate headquarters and require salespeople to take a 60-day "course" including everything from washing dishes to costing menus.  If not the salespeople, at least some district reps.

 

My all-time favorite example of "clueless" was when the salesman jacked up the price of an item by over 50% because it was selling so well (really happened!).  I took it off the menu.  When I told him it was off the menu because I couldn't sell it at such a high price, he replied, "just don't raise your prices and you'll still sell just as many".  <[ : ^ (

 

That's when I gave up trying to explain anything to them. Any of them.

 

The End.

post #53 of 59

Read what I wrote at the top of this page, it all  still applies but even more. They are  the worst around and never tell the truth. This week The Feds turned  down their bid to join with US Foods.

CHEFED
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CHEFED
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post #54 of 59
Quote:
Originally Posted by Tingsoon View Post
 


(Angry Groceries was our driver who used to be a rep but had to make ends meet and pay for his drinking habit. Habitually showed up 4-6 hours behind "promise time" and always red in the face plus the faint smell of hard liquor. Groceries were handled as well as a dingo on babysitting duty. Eggs crushed, fresh produce damaged, ripped packages of cheese thrown in with grill bricks and oven cleaner.)

 

 

I dunno, lousy service and representation is one thing, but the thought of someone driving a 10 ton truck around sh*t faced scares the hell out of me. 

 

I really think an anonymous phone call to the cops from a "concerned citizen" with a description of the truck would be in order. 

...."This whole reality thing is really not what I expected it would be"......
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...."This whole reality thing is really not what I expected it would be"......
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post #55 of 59

Maybe starting a foodservice company should be my next career move. 

post #56 of 59

I honestly think he got let go or found a new job. Fortunately he only delivered for us for around 6 months until we got a new driver.

@chefwriter count me in. Marketing experience + great customer service and tech skills :lol:

post #57 of 59

Interesting thread.  Our niece works at the new Sysco plant that opened in Woodstock ON and from what she says it's a great place to work.  She is in the office though so likely it's different than being a customer service rep or warehouse worker...

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post #58 of 59

When I worked at the cafe, we had a great sales rep from our supplier.  Our busy time was summer because of the patio (the only one on the street at that time) so we would always make big orders but in the winter it was slower and we never met the minimum order requirement but she didn't penalize us for it as she knew it was going to change in the summer.   We ordered from them every two weeks and she would come and see us every two weeks and sit with me and go through what I had on hand and what I needed.  She also was always bringing in samples of products we might want to try out and see how they fit in with what we were doing.  

 

When I had my brief stay at the diner I tried to get the owner to switch to her company for our dry goods etc, and to the produce company we used at the breakfast place I went there from and he flat out refused, even though he would have saved money in the long run.  No... instead he stayed with the more expensive supplier (and it was the same stuff I was getting from the one we used at the cafe) and the produce company that also had a minimum order requirement (the one I suggested didn't and with it being a very small place... less than 25 seats.... it would have made sense) but no,  we just threw out alot of potatoes and somehow that was ok?

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post #59 of 59

I wonder if it is suppliers do it again?   One of our major suppliers has run out of three key ingerdients we need for production.....how on earth does that happen?   They are importers and well should by now know the demand from us and their other clients.... and yet they are out stuff...    

When we finally can get our supplies we are in the kelp forest with how delayed we are and we have to catch those menu items up.....  Good news is management will never let us down and they well get in an army of temps to help out

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