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Why service is slow

post #1 of 29
Thread Starter 

Read this.  This is so true!

 

http://newyork.craigslist.org/mnh/rnr/4562386373.html

post #2 of 29

Didn't get a chance it was flagged for removal by craigslist.

Wisdom comes with age, but sometimes age comes alone.
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Wisdom comes with age, but sometimes age comes alone.
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post #3 of 29
post #4 of 29
That was it, read it before it got flaged. Sad thing is its true. Smart phones are wonderful things but they become a constant feature for people to stare at when they shoud be paying attention to someone/thing else. Opps, the light is green, gotta go.
post #5 of 29
Thread Starter 

Yep that was the article.  I suppose this is now a fact of life.

 

I did this analysis once where I worked and found we could seat twice the number of people during lunch if the servers stopped trying to sell dessert.  Boy if your place relies on quick turns that smartphone could kill your business.

post #6 of 29
Great article.
I will take my phone in but never let it interfere with ordering or eating (and y'all know I am not a pix person).
Guess because I once depended on my tables turning in order to feed my kids.
So if it is the customers slowing down service why the bad reviews?
Is that not biting the hand that feeds you?

mimi
post #7 of 29

I sometimes take a photo of my food, especially while on vacation and it just looks amazing. However, I don't sit there on my phone. About 99% of the time I am waiting more than five minutes for my check (with my bank card in hand). When the server comes to give me my check I take a quick look at the bill and hand the card to her right away, before she even has time to wonder off. I try to work on my patience when it's time to bring my check. However, I have been to restaurants where there are a group of eight and about six of them are staring at their smartphones through the whole dinner. I could see how this would be an issue when it comes to turning tables. 

post #8 of 29

I just got fwd this through twitter--didn't know about this thread til now.

Basically the same article, here it is elsewhere in case someone "pulls it" again.

 

http://viralfury.com/this-restaurant-kept-getting-awful-reviews-then-they-discovered-something-mind-blowing/

 

Restaurants are all about turnover. Slower the turnover, regardless of the reasons, the worse the sales score.

But short of banning smartphones and the like, it just has to be worked around, like informing staff that their

job duties don't include "photo-shoot assistant" etc.

Problem is so many restaurants these days seem to respond to a sales reduction with a knee jerk reaction,

such as labor cutbacks portion-shrink, menu reduction, cutting business hours or just plain raising prices,

without ever sitting down and analyzing the problem logically, let alone initiating an investigation like this.

And every one of the above solutions result in unhappy (translation=="EX") customers, which obviously drops

sales even more.

post #9 of 29

I dont understand why people can´t just put the phones away to enjoy a meal. 

I guess i was lucky to never be so attached to my phone. 

 

Nowadays you walk into any restaurant be it McDonalds or Alinea (just stating an example since i dont know if Alinea allows photo taking), and you will see someone taking a goddamn photo, sometimes the photo comes out crappy and they still post it on Instagram.... 

 

Soon restaurants should disable wifi or just get rid of the picture taking in general. Phones have become addictions to society, nowadays it seems people can´t go anywhere or do anything without  taking a photo or posting something on facebook. 


Edited by KaiqueKuisine - 8/6/14 at 10:01pm

Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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post #10 of 29

Last Sunday we visited a popular family style restaurant right before, and through, the lunch hour.

This particular place had wifi, and several booths with outlets available. I panned around the room and

saw every such booth filled with ONE person on a laptop plugged into the wall, (about 8 booths) busily doing their

work, or surfing or whatever, and likely making use of the place's wifi. Most had only a cup of coffee or drink

in front of them. Meanwhile there was a line of parties waiting to be seated.

Again, this was Sunday lunch, one of the busiest times of the week, not a Monday or Tuesday workday.

It's this lack total of consideration of others that I think bothers me the most.

post #11 of 29

Its been settled 20 years from now if i ever do have my own restaurant, WE WILL NOT HAVE WIFI. 

Waiters will even go around with baskets collecting cellphones lolol. 

 

Seriously i have had the same problem and its so annoying. Especially the reheating the food part, because after 5 minutes of picture taking the food just isnt hot enough, and i basically have to nuke it in a microwave. 

I go on facebook and all i see are people posting how they are going to jog, how they are going to starbucks, how they are crossing the street, how they are eating at some place and to worsen it all they take a bad picture, offly dark that doesnt even favor the dish. 

Nowadays i get on the bus and i see kids that are 6 or 7 years old holding iPhones and other gadgets, that in my opinion i child doesnt need. 

I got my first cellphone at 12, at that time is was those crappy verizon razors, and back then like today i still had almost no one that i actually needed to call. 


Edited by KaiqueKuisine - 8/10/14 at 8:52pm

Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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Today you are You, that is truer than true. There is no one alive who is Youer than You.

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post #12 of 29

Actually that was faked.

 

 

I'll try to find the article that de-bunked it.    Basically using old video tapes would not give  half the information that is being stated.   Even modern surveillance doesn't come close.

 

It's a rant -  some truth to it... but still made up.

----

 


"Plus, this method makes you look like a complete lunatic. If you care about that sort of thing".  - Dave Arnold

 

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----

 


"Plus, this method makes you look like a complete lunatic. If you care about that sort of thing".  - Dave Arnold

 

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post #13 of 29

Really? If you find proof Id really like to see it Michael, so I can pas it on to the (celebrity) who twitilated it.

Not that I enjoy bursting people's bubbles.... I lied, I love bursting people's fowarded urban legend warnings.

Ive mailed and tweeted "corrections" on several.

My favorite is the "Gang members will kill anyone with headlights off" day.  :lol:

post #14 of 29

"My favorite is the "Gang members will kill anyone with headlights off" day.  :lol: "

 

Drove into Houston the other day and there were lots of people cruzin" along with their headlites on.

I was weaving in and out of traffic so as not to interrupt the flow of ALL THOSE FUNERALS!

:eek:

 

mimi

post #15 of 29

It's an interesting article whether it's real or fake. I never understand why people take so many pictures of their food and decide to share it on Facebook. I mean if you're eating something CRAZY weird or something yeah I understand, but nobody wants to see what your Pizza Hut Pizza looks like.. Maybe I'm just venting about my friends on Facebook but regardless it's a good article and hopefully opened some people's eyes.

post #16 of 29

True all that, but if the numbers and events of the study are all made up, then we're 
right back to where we started..... forming our own personal opinions about cellphones, 
restaurants and inconsiderable patrons.

 

No proof here, but at least some analysis:

 

http://www.pratttribune.com/article/20140715/Opinion/140719654

post #17 of 29


Give the wait staff tablets, let them punch in order at table to kitchen(They don't have to go to a computer station) By doing it this way not only faster but waiter can handle more covers.

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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post #18 of 29

Good suggestion--I haven't seen that done so far, is it in effect anywhere yet?

 

In my experience they all use the computer station to input orders, they "save up" several table's orders

and punch em in all at once so the wheel gets theirs at the same time stamp.

On top of that wasted time,  they all "fight" for time on the terminal to input/alter their orders. 

post #19 of 29

I have a feeling that the best way to put this in perspective is soon enough we will start seeing computer tablets on the tables so the customer can punch in their own orders in their own time frame.

post #20 of 29
Quote:
Originally Posted by Chefross View Post
 

I have a feeling that the best way to put this in perspective is soon enough we will start seeing computer tablets on the tables so the customer can punch in their own orders in their own time frame.

Applebees has this. It also has games, and you can pay from it as well.

post #21 of 29

Sure look how the rest biz has changed over the last 20 years. We're given electronic pagers to hold in the lobby. 

And people are cooking their own steaks, FCOL. Everythings computerized. Yet theyre still manually taking and

putting in orders--I agree  that will change soon enough. The cooks job wont change a whole lot, its already done

that once computers started sending orders to a printer in the kitchen--but the server's job will continue to morph

into something new-- I foresee the day when the only thing left is food running, and they'll be getting tips for

how quickly they were able to help the party with their tableside order-tablet problems, or tableside billing.

I can just see it now.... 

A server leaning over the table, quietly saying "Well don't tell anyone I told you this, but if you enter your order

into the tablet with this button instead of that one, then it will bill as an add-on instead of a full side." 

 

Now THAT....is excellent service!! :rolleyes: 

post #22 of 29
I don't think so; servers(pros) already punch in such ridiculous stuff. I don't want to deal with some 90 year old that can't figure out the tablet and sends their order 6 times. On top of that, I don't think people want automation; I certainly don't.
post #23 of 29
I dont think its automation they dont want so much as self service. Those self checkout counters have been around forever now, yet how many times have you seen no one at them, while the regular cashiers have lines a mile long?
post #24 of 29
Absolutely! My thing is that the self checks are badly designed; the bagging area is about as high as my knees, and you can't bag while you check.
post #25 of 29
No ones going to use the built in tablet they are too busy looking at their phone! Jk I don't know.

I find myself pulling out my phone and laughing about it when my wife is on hers the whole time pre service and looking for wi fi haha.

I'd like to see Applebee's system though. Will check it out next time I'm in America, this fall maybe. They are in all Applebee's now or just some?

I love the excellent service anecdote Meez!
post #26 of 29
"Absolutely! My thing is that the self checks are badly designed; the bagging area is about as high as my knees, and you can't bag while you check."

I always thought that too. Here in Sweden you get a habd held scanner and scan and bag as you go thru the store. Works wonderfully, always know the price of an item and the total of what you spent. You put the scanner back in the holder at the end, pay by card and go.
post #27 of 29

How is all of this electronic stuff going to affect the servers' tips?

That's going to be a whole issue soon enough too.

post #28 of 29


All ready being tried in Seasons Rest chain west coast experimental trial

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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post #29 of 29

Also one fast food chain again out west experimenting where person puts own order into counter display computer. Food delivered to them by a runner with check attached that they pay, then are handed bag and drinks(saves counter people)

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

Reply

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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