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Cell phones causing service times to increase in restaurants

post #1 of 5
Thread Starter 

This restaurant analyzed tapes from 2004 and 2014 to see why they were receiving complaints of slow service. The customers were correct. Average dining time per table increased from 1:05 to 1:55 in the last decade. Guess what is to blame........Cell phones. Article here

post #2 of 5

Yeah, I read the article on another website, a lot of people mooted the idea if it was actually genuine or not.

 

But, even as the owner of a small chocolate and pastry shop, I see a lot of people staring at their phones while seated at the table.

 

On the other hand....

 

I'm starting to see a lot more computers integrated into dining room tables, like, the menu is only accessible via the computer, you can only call the server via the computer.  Whatever that is, it isn't for me.

...."This whole reality thing is really not what I expected it would be"......
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...."This whole reality thing is really not what I expected it would be"......
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post #3 of 5

It's all very true.

Even here the wait staff have to instruct the customers how to obtain the internet password so they can use their devices while dining.

 

I guess what I don't get is how the customer can claim that service times are slower even though they are the reason for it.

 

They take their time ordering because they want to text or take "selfies." 

They stare into their phones throughout the meal and rarely talk to each other.

As soon as the kitchen gets the orders they fire-pick-up as per usual, so the kitchen is not to blame.

The staff can't work with the customer if they are too busy on their devices, so they are not to blame either.

 

I don't get it!!!

post #4 of 5
Yeah, I dont see the phone users as the ones complaining in this secenario, they are obviously entertaining themselves. Maybe this effect is slowing down service for the non smartphone customers. The only real customer I see getting po'd here are guests waiting longer for reservation because table flips are slower. Then again greedy foh who overbook and underestimate table times is nothing new...
post #5 of 5

A friend sent the article to me and I thought it was very true.

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