About 9 months ago, we purchased a large, maple end grain John Boos board from one of their authorized dealers. Paid almost $300 which is a lot of money for us. Several months into ownership, with light use and normal oilings, the board started cracking and splitting. It has continued to get worse ever since. It has reached the point where we are afraid to use it for fear of contaminating our food with harmful bacteria.
I received no help from John Boos whatsoever, despite the product carrying a one year warranty. They want me to take it back to the selling dealer. The selling dealer will no longer accept a product return and in any event, will not take back a cutting board that has been used. They tell me to call the manufacturer. The manufacturer, in turn, tells me to contacting the selling store. So around and around we go.
After getting a lengthy runaround, I decided to contact Lisa Madigan, the Illinois Attorney General. Turns out, this is not the first time someone has complained about John Boos defective products and their not honoring warranty claims nor having a process in place for dealing with consumer issues.
If you have had any issues with any John Boos product, please take a moment to fill out a consumer complaint form and send it off to the Illinois AG. They want to hear from you and need to hear from you in order to build their case.