I work at a CC, and i've noticed a trend with cooks. When we are busy (75+) which doesn't seem like a lot of covers, but in a CC environment, it's very busy, because the biggest thing with clubs, is that everyone wants to eat around the same time, it doesn't matter if their res is at 5:30pm, or 8:00pm, they all want to order around 7:30, i've come to accept this after 4 years at my current job.
The problem is never busy nights, but when it's slow (30-60 covers) is where it comes off the rails, most of the time, The cooks seem to get lazy and take these slower nights for granted, thinking it will be a walk in the park, and they get off track, and these nights tend to go bad.
I don't like to be a hard ass if I don't need to, I like to give the guys room to have fun and chat it up, but it's getting to the point where the focus needs to be on service, and not about what TV/movies everyone is watching.
What's everyones tips for keeping people focused and on track on slower nights? busy nights, they rock it, there is always small bumps in the service, but as a whole, the 100 cover nights go much smoother than slower nights, which becomes frustrating, because I know how good they can be, when need be.