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Go through the rep, not the dealer. The sales rep for your area is the factory direct link, all sales orders go through him/her. Ask the rep to go to bat for you.
Had a similar issue with Blodgett ovens, got my thermostat replaced a week after I got it on warranty. It crapped out 3 mths later, still had 5 mths left on the 1 yr warranty. Both the dealer and the factory told me to go fly a kite. I went straight to the rep, got it replaced a day later.