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Bad bussiness.

post #1 of 2
Thread Starter 
Bought over 20th in imperial stoves.under warranty they don't honor them what to do? How about pass this on.
post #2 of 2

Go through the rep, not the dealer.  The sales rep for your area is the factory direct link, all sales orders go through him/her.  Ask the rep to go to bat for you.

 

Had a similar issue with Blodgett ovens, got my thermostat replaced a week after I got it on warranty.  It crapped out 3 mths later, still had 5 mths left on the 1 yr warranty.  Both the dealer and the factory told me to go fly a kite.  I went straight to the rep, got it replaced a day later. 

...."This whole reality thing is really not what I expected it would be"......
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...."This whole reality thing is really not what I expected it would be"......
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