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Cancellation Policy

post #1 of 6
Thread Starter 

What is your cancellation policy on your contract?  Having trouble deciding what our cancellation policy should be and what percentages to collect if event is cancelled.  Thanks in advance.

post #2 of 6
In the states when I booked an event I required a 20% deposit of the estimated bill. I gave a full refund up to 3 months prior and 1 month prior if rebooked. No refund after that unless a dire need, ie death or serious accident that took away the reason for the booking. In all my years I only had one valid close cancellation I refunded and it was due to a tragic accident the day before the wedding.
post #3 of 6

In New York in large on premise caterers. 

Deposit anything on signing in 2 weeks 50% of minimum guarantee. .

Balance due day of function .

Final guarantee as to # Guest night before. It must be above or same as original guarantee.

 

In event of cancelation, if room resold for same amount as function all back less 10% admin.fee

If not sold  patron is libel for 50% of contract.(unless death or serious injury)

 

Keep in mind people that came in after them and inquired about the date and were told you did not have it.  

    If Cancelled well now not only did you lose the original party but the inquires went elsewhere. So you are out both. So you are entitled to 50%

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

Reply
post #4 of 6
Quote:
Originally Posted by Lagom View Post

In the states when I booked an event I required a 20% deposit of the estimated bill. I gave a full refund up to 3 months prior and 1 month prior if rebooked. No refund after that unless a dire need, ie death or serious accident that took away the reason for the booking. In all my years I only had one valid close cancellation I refunded and it was due to a tragic accident the day before the wedding.

This is an excellent way to operate. So many people book multiple catering services well in advance (to ensure they have their choice) and then wait until the worst possible time to choose between their booked shortlist. There are actually businesses here who are well known for doing that.

post #5 of 6
Hi I don't even know how to use this site so please be patient with me. I am in a stress mode, have got event for 40 covers for a play who acts during it , it's a pre order set menu, but my problem I have 2 staff and what they have been doin is taking drinks order then serve the drink now the play has started an cant walk out infront of them , need to wait till they speak for 15 mins tKe the soup out then play has started again so can't take plates in . So they go on a break need rush out get plates in serve the main and only got 10 mins to do that so now play starts again guest sittin now with finished plates infront of them need wait play finished to take them in and take desert same thing again how can I mKe it go smoother than this ?
post #6 of 6
Well i dont know what this has to do with cancellation policies...but no ones answered it so i will....
I worked fine dining dinner theatre for 6 years and how youre doing it just cant work.
If i may ask...what kind of playhouse is this? How many seats/tables? Is it an actual theatre,
Or an auditorium room?
How is the place set up-are the seats on a gradient? Or are they all on one level?
Who told you to serve this way?
In dinner theatre, servers cant "work around" the play going on, waiting for breaks and intermission to serve, buss, and meet the customers needs. The service will always be terrible!
True dinner theatres are designed for that purpose...like movie theatre seats...so servers can do thir job without interfering. If its not built for dinner theatre, dinner should not be served.
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