This is probably more an "owner/operator" question than a chef question, but we have a gnawing problem that we can't find a good solution. We're a small breakfast and lunch operation and at least once per week, we piss someone off when we have to tell them they cannot bring their Dunkins/Starbucks/Other coffee into our place for breakfast. We obviously sell coffee and rely on it to help with a meager check average typical to breakfast. (We do serve a quality cup of Joe, to boot) When we ask them to remove the cup, leave it in the car or toss it out, they always get indignant like they have every right to bring their own beverage. I feel like saying, "Did you bring your own eggs and bacon, too" but instead lie, saying it's a Town Board of Health regulation. Doesn't appease them at all. Anyone have a similar issue and if so, how do you deal with it?
While I'm at it, another issue is people who bring their own teabags and ask for "hot water" expecting it to be free (when the bag is the least costly aspect of a hot tea service) or the customer who drinks multiple cups of our bottomless cup, and then asks for a to-go cup and lid to pour his last free refill into, taking any small profit margin we had with him out the door.