So I'm running a sandwich shop in a pretty ritzy part of town where we've finally hit the point that modifications need to be met with some kind of hard line. Not only does it throw off my food cost but it slows down the service tremendously. Since it's a sandwich shop, I get it that we should be pretty flexible but after 5 years, I'm starting to see the dark side of it.
So the owner had me put together some verbage to use on social media as well as around the shop to help steer us toward something more consistent and efficient. Can you guys give me your 2 cents on this little tidbit as well as your own feelings on modifications to menu items?
I made a fake ticket to show what one of these orders looks like.
TO OUR BELOVED CUSTOMERS:
There comes a time where changes must be made in order to improve the overall quality and efficiency of a business and better serve its customers. Since its inception in 200X, (insert name here) has always strived for satisfaction of each and every one of our customers by accommodating their needs and being flexible with our modifications. However, as the volume of our lunch services increase, the amount of time required to fulfill each order increases proportionately.
To clarify the specifics of modifying menu items, we used this order as an example. The ticket not only appears confusing to read but also moves further and further away from the way we have intended it to be enjoyed. All of our menu times are conceptualized for a specific flavor, starting with the type of bread we use to the types toppings, spread and cheeses. So when you think about it, each sandwich is like a thankful “Hello” from us to you.
We understand that everyone eats a bit different and allergies are something to be aware of, so we gladly offer the option to remove any items you’d rather not have, while kindly turning down any substitutions not listed on our Add-On menu. This list can be found on our online menu as well as in the restaurant and features many add-ons and substitutions that pair well with our sandwiches like hot peppers, avocado, fried eggs, or spicy bread-and-butter pickles. We also now offer any of our burgers or the chicken pesto to be made as salads for a ($X) upcharge due to extra ingredients and disposables used in the process. In the long run, this adjustment will make it easier to get in and out during the lunch break hours, which we know are so precious to our clientele. We thank you for your continued patronage and look forward to many more years of sandwichery...