The issue seems to be coming up more frequently, and I've taken a hard line stance that is pissing many people off, so I thought I'd open the discussion here. My problem is this, we're a small breakfast lunch cafe with a tiny kitchen. We have an extensive use of nuts in many things we prep, bake, or cook. Once you see someone have to pull out the epi pen in the middle of the morning rush, one tends to get gun shy about attempting to accommodate. I worry about the real potential of cross contamination as our works areas are so close. I simply cannot designate one area as a nut free zone. Recently, however, a few people have become absolutely irate when I won't "certify" that say, a waffle is safe, or an omelet. I try to explain, I can promise there will be no nuts in the preparation, but I cannot promise there won't be any stray nut particle. One customer even posted a 1 star Yelp "review" saying he went down the street and they served him with no issue.
How do you deal with this and how do you phrase it to the customer to minimize conflict?
Edited by CapeCodChef - 6/13/15 at 4:40pm