I have a small bakery, am very much not a catering company, and have been having some substantial issues with a wedding coordinator. I'm incredibly transparent and straightforward with her. I've repeatedly provided full disclosure as to what I'm capable of doing/providing and what I am not. I'm hoping for a little insight and opinion as to where the culinary professional's responsibilities end and the even coordinator's begin.
1. Is it insane to you that an event coordinator has a full voicemail inbox with the number attached to the business? And that she finds it unreasonable if you don't want to coordinate via text message or Facebook, and never responds to emails or phone calls? Because I think that's crazy. Is that crazy?
2. Information and details about food for events is often solicited via Facebook message or email, and provided, succinctly, via email, with all information required present in addition to any supplemental details that may be helpful in planning and any questions that I may have about services being provided. These emails are often ignored. I can see that they're read, as sometimes I will receive an email that is Re: [my original topic], but it's only when she's handing out information. She doesn't respond to any of the information contained, or answer any questions therein. I'll send information, she'll not read it, ask for it again, I'll send it, preemptively answering any associated questions I think she may have, and she'll ask them again, after not reading the email. Is it seriously unreasonable to say, in professional dealings, please contact me by business phone or email, not via text message or Facebook? Am I being a fuddy duddy? Am I behind the times? I'm told that I'm the problem because I don't want to resolve event issues using text messaging or Facebook, but I think it's simply good logic to avoid casual, social capacities for important business details.
3. There is some ambiguity as to where her responsibilities end and mine begin. Really want hors d'oeuvres made by me for a wedding? Okay. Proposal submitted, accepted by bride and groom, invoice generated, and paid. After the fact: "How are we serving the hors d'oeuvres? Are we doing passed or stationary? Can you stay and pass apps?" Am I nuts to think that's totally unreasonable? After a quote has been provided and paid, to be asked to essentially hang out and waitress for free? And after repeatedly reminding the coordinator that the bakery does not have catering supplies beyond dessert set-ups (i.e., platters for passed apps), to have her call like crazy the day of the wedding to ask if I'm bringing these things and not secure them herself? Is that not just poor planning on her part? Her emergency, not mine? From my perspective, a question like that shouldn't even need to be asked the DAY OF an event like that. That's nuts to me.
4. Many other people complain that she is scatter-brained, unprofessional, difficult to work with, doesn't read her emails; when I express to her that she consistently fails in our communication and doesn't read the information she asks for, and that it's not fair to me to ask me to consistently go back and dig up the information I've already provided her, she says that it must be my problem, because no one else has this problem. There's no way to say, "other people feel the same way, they're simply vowing not to work with you again instead of telling you," is there?
Bottom line: Am I being unreasonable to feel as though her last-minute oh-shits have nothing to do with me? And that she needs to take it on herself to make sure her questions are answered and her requested information absorbed prior to the day of an event? Or should I be going further out of my way? At our last wedding, she started taking me to task over her confusion with certain topics, and I was pretty frank-- I told her I'd been emailing her for over a week, repeatedly, and trying to make sure she had all the information she needed, and that to avoid these problems, she needs to be more responsive and on time.
Then she cried. Am I an asshole? or does she just suck at her job?