My company just completed an event several days ago and received a particularly long email about the problems with the event and the food.
The complaints focused on various technical issues that happen when the catering staff make salads, they didn't think certain dishes tasted very good, the setup of the hall, etc.. They had some good things to say. More than anything it was written as a review, i.e. this was what we liked and this is what we didn't. I more than agree with everything they wrote.
In the end of the complaint they did not ask for a rebate, a discount in the future, nothing, just that when they use us in the future they would like these problems to not occur again.
Have people ever dealt with a complaint such as this? Should the sales person just apologize or offer something?
Thanks for any input.