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My Shun Disappointment - Anyone else see this - Page 2

post #31 of 36
Who was the retailer?
post #32 of 36
Thread Starter 
I got mine from Sur la Table. They were not at all interested in backing the product. I did bring it to their attention after the 60 day exchange policy so technically they were consistent with policy. But I was also disappointed that they offered no support.
post #33 of 36

That's really too bad. I had a problem with a Shun bought from SurLaTable mailorder. The blade was at a slight angle from the handle. I took it into the closest store and they made everything right without even discussion.

post #34 of 36
I guess at this point all you can do is try to fix it yourself. How much is it bent? You can try to straighten it out yourself
post #35 of 36
Quote:
Originally Posted by MillionsKnives View Post

I guess at this point all you can do is try to fix it yourself. How much is it bent? You can try to straighten it out yourself


... or consider sending it to someone like PerfectEdge in San Mateo who has extensive experience with Shun sharpening and repair. When I dropped my chef knife they unbent the tip and de-chipped the blade heel very effectively.

post #36 of 36

Hopefully this will put to an end the idea that you have to smash, with a heavy hand and brut force, a small clove of garlic by bringing down a knife like a hammer onto a wood board - unless of course you're on TV. 

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