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I am looking for Online Food Handler certification (ServSafe) in Mandarin for my employee

post #1 of 12
Thread Starter 

Dear all,

I manage a high school dorm with 16 students and 4 staff (including my Chinese cook). I need ServSafe training for my Chinese cook who speaks Mandarin and very little English. He will be cooking dinners for twelve Chinese high school students, four American high school students, and four American staff every evening. I have searched the web for online training courses offered in Mandarin but I have not been able to find anything. If anyone can help me out, I would greatly appreciate it!

 

Thanks,
Jason

post #2 of 12

Where are you located? I'd suggest that you contact the local health department. They will inform you of certification requirements for your jurisdiction and may be able to assist with foreign language courses.

 

The ServSafe Essentials coursebook and answer sheet can be purchased in Mandarin Chinese at https://foodsafetytrainingsolutions.net/product/servsafe-essentials-5th-ed-chinese/. This is the full 8- or 16-hour course. It requires a NRA certified instructor to teach the class. This is the course that the manager is required to have.

post #3 of 12
Thread Starter 

I'm in Boston. Thanks for the info.

post #4 of 12

What do Chinese restaurants do in Boston? Check with them.

post #5 of 12

Have you contacted the NRA to see if they have anything in Mandarin?  Also, how is his understanding of English.  If his understanding is good he can go to a regular class, taught by an instructor and then when he takes the test he can apply to get an exception and have an interpreter with him to interpret the questions.

post #6 of 12
Thread Starter 

Thanks for the replies. His English is very poor. He would need training in Mandarin. The Massachusetts Public Health website lists a bunch of trainers in Massachusetts but none of them have an online element in Mandarin. Two of them offer training in Mandarin but since my cook cooks 7 days a week I don't see how he can drive an hour each way to take an 8 hour course. :-/ Although if he buys the book in Mandarin and studies it; then I suppose all he needs to do is go somewhere to take the exam in Mandarin? Is that correct?

post #7 of 12
Thread Starter 

I went to the NRA website and it referred me to the ServSafe website, which I explored extensively. Here is a summary of my findings:

 

  • Chat session started at 11:30:36
  • Please be patient while you are being connected with an operator ...
  • You are now chatting with Sergio
  • Sergio:Hello, how may I help you today?
  • Jason:I manage a dorm with 16 students and 4 staff (including my Chinese cook). I need Servsafe training for my Chinese cook who speaks very little English. He will be cooking dinners for twelve Chinese high school students, four American high school students, and four American staff every evening.
  • Jason:I see a lot of services and products on your website, but I am unclear which is the best. I am interested in online training.
  • Sergio:you can purchase the servsafe manager book in Chinese. however, the online course only comes in English and Spanish
  • Jason:Do you offer training courses in Chinatown? We are located in the greater boston area
  • Sergio:please follow the link below to look for classes in your area.http://www.servsafe.com/ss/Search/TrainingSearch.aspx?aliaspath=/Special-Pages/ssredirect
  • Jason:Okay, thank you. None are offered. Do you know any good competitor training companies you can recommend?
  • Sergio:try contacting proctors in your area, and verify if they offer the class in chinese, and schedule the exam with the proctor.
  • Jason:If I purchase the book you offer in Chinese; will I be able to have my cook take the exam in Chinese?
  • Sergio:yes, but only for the food manager program. and not for the food handler program
  • Jason:What is the difference in the programs?
  • Sergio:food handler is for cooks and anyone handling food. food manager is for managers/supervisors only.
  • Jason:So the food handler would be the best option for my cook?
  • Sergio:yes, but is only available in English or Spanish.
  • Jason:Okay, thank you.
  • Sergio:Is there anything else I can assist you with today?
  • Jason:No, that is all. Thanks for your help!
  • Sergio:have a nice day
  • Jason:Thanks, you too.

 

I assume by "Proctors" he means any of the food handler trainers that the Mass. website of Public Health has listed? So maybe he could study the book, then when he thinks he is ready, go to one of the proctors in the list and take the test? How long does the test take?

 

Thanks so much everyone for your helpful recommendations on where to get information! It's been a big help.

post #8 of 12
Both courses teach the same material. The manager course is a more comprehensive version of the food handler course. I would recommend that he study the manager course. In the end, it contains more detail on food safety. Does someone in your organization hold the manager-level certification?
While I have taken both courses, the manager course and the food handler course, I have for years relied on the manager course, even when I'm was working in a cooks position. In California either course is good for food handlers (cooks, servers, dishwashers, etc.). The chef or manager must have the manager-level certification.
Again, contact your county health department. They can tell you which exams Massachusetts accepts. NRA isn't the only course out there, although it could be the only one that offers a Chinese language course.
Sergio is talking about NRA approved proctors. Doesn't the NRA website list proctors for Mass.? Each company that sells material has their own requirements for proctors. The test takes an hour or more. It's up to the individual. He should be able to study on his own, then take the exam with an NRA proctor. This may incur additional fees, however.
post #9 of 12

Your cook works 7 days a week, every week?  I don't know maybe give him the day off to go and take the training course.

post #10 of 12
Quote:
Originally Posted by Pete View Post

Your cook works 7 days a week, every week?  I don't know maybe give him the day off to go and take the training course.

Or even pay him for the time he needs to be taking the course.
post #11 of 12
Thread Starter 

Thanks, guys, for the replies. He does work every day seven days a week throughout the school year. I found a mandarin instructor but he is an hour away and charges $200. I just don't get why there isn't a large pool of Mandarin instructors to choose from given that there is a Chinatown in Boston. I am very confused. The NRA website is linked to the ServSafe site, so I feel like I have exhausted all available resources. I'm just very confused. Where are the hundreds of Chinese chefs that speak Mandarin getting their training???

 

I called the NRA and they said they have the training in traditional Chinese but not Mandarin. I guess it's $200 in Quincy.


Edited by Grotug - 2/22/16 at 1:25pm
post #12 of 12
Thread Starter 

What do you guys think about purchasing a book for my cook to study from and then taking the exam? I saw one book online and it was 420 pages. I wouldn't know how to direct my cook which parts he would need to study from the book since I doubt reading 420 pages would be required to substitute a 4 hour course. Thanks again for all your help.

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