I have a small restaurant but very limited serving experience except helping bus and run some food.
The other day a table of 2 ordered a large fries to start followed by a burger and a wrap. The server told them it would be too much and told them to get a small fry instead... 3 dollar difference and a few ounces. I was a little upset given its slow season etc, and asked for them to never do that. She replied that its part of their job assess the table and stuff, which i understand, but in the situation i didnt think it was warented.
Im not trying to be all about the dollar but i was wondering if i was right in asking her to not do that for those situations? She took it as an attack and we both left upset. My chef mentor at the college told me it is their job to upsell and make money period. I dont think its that clear cut though and i appreciate the care my servers take with the guest. But ya, what is the right response in this situation?
Thanks for any help.