I'm working as the manager in a five star hotel banquets department. We have a large conference with about five hundred guests to feed. It's sandwiches, salads,fruit,snacks,tea and coffee, juice - the normal routine.
All the obvious boxes have been ticked with client. Dietaries especially, since we are renowned for being good at this, and she picked us for that reason.
On the day, I made special concern to go over the process for dietary guests. We had their names, we had made special meals to accommodate all requirements, I was feeling good and client was happy.
Then, everything went downhill.
Guest came up to me complaining about nuts in the salad she had just eaten. I panicked and asked if she had an epi pen and called my duty manager and anybody who was on site who could help!
This guest (apparently) was anaphylactic to nuts.
We called an emergency ambulance and wrung our hands.
My boss grilled me like Gestapo, asking "how did this happen?"
"She wasn't on the dietary list, boss, how was I to know?"
(It was self serve buffet)
She recovered, but still blamed us for serving her a salad that contained nuts.
There was a sign above the salad bowl that said
"Waldorf salad- please note - contains nuts"
I WAS THE PERSON WHO MADE THE SIGN.
I got fired.