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Boos Block cracking, but out of 1 year warranty, no help from Boos

post #1 of 3
Thread Starter 

I am extremely frustrated with the warranty from the Boos customer support.  I have read on this site numerous reviews of people getting replacement boards, but I have been recently told by Boos, that this only applies if you've had the board for less than 1 year.  

 

I have a 15x20 end grain walnut board (approximately $400).  I have followed all the appropriate methods for care- boos mystery oil, board creme, never submerging it.  It has also been in my home which is kept at 40-45% relative humidity at all times.  

 

After approximately 18-24 months, the board has split between 2 of the end grains.  I contacted customer service and because it's outside of a year old, AND I dont have a receipt (Who keeps the receipts for a cutting board?)  they are completely unwilling to help me.  Considering the amount of money spent on this board, I find it absolutely ridiculous the lack of support from them.  If I knew the board was going to last 2 years max, I would have just bought 20 inexpensive cutting boards and tossed them out once a month.  

 

Based on this experience, and many others I've read about, I wouldn't recommend this board.

post #2 of 3

That stinks.  Find a local carpenter.  Cut sand, glue, clamp

 

It's not an impossible project if you have the right tools

post #3 of 3
Quote:
Originally Posted by Hammnx View Post
 

I am extremely frustrated with the warranty from the Boos customer support.  I have read on this site numerous reviews of people getting replacement boards, but I have been recently told by Boos, that this only applies if you've had the board for less than 1 year.  ................

 

Boardsmith.com     Many complaints on Boos boards have been lodged here over the past year.

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply

Best and I'm a foodie.   I know very little but the little that I know I want to know very well.

 

-T

Brot und Wein
(1 photos)
 
Reply
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