so I am in the process of a new restaurant opening all but two of my wait staff is completely lacking experience or they are only experienced in huddle house or crap buffet style serving. keep in mind I did not hire them and I can not fire them and worse than that my gm is soft on the girls 90% of the time. we have brought people in the past three nights as test/training customers and every night has been a disaster mostly due to wait staff either thinking its acceptable to run down my line and ask cooks about food, sitting around my expo not running my food and bugging my expo asking wait times on food, sending back tickets through pos and then also putting the same tickets handwritten on my expos ticket line, taking food that belongs to one ticket (not theirs) and using it as their tables food( selfishness that slows down production and causes longer wait times on other tickets)
I know this sounds like common sense but what do I do my wait staff is all 18- 22 college students who all of course think I'm an ass hole when I jump on them or even sound a bit off putting, I can only be asked soo many times why its taking so long on a well done filet so many times before I loose it when you ask why there is no bell pepper cream sauce on the side when you didn't place it on the order and then continue to ask where your order is while I'm fixing the sauce you omitted, or getting a recook on a steak that you let sit in my window for 15 min because it wasn't your table and your a selfish @#%^&^$ watching out only for your food.
I just really need a way to get the point across so we can fix it now before we go live Tuesday four days from now