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What standards do you hold your purveyors to? - Page 2

post #31 of 39
I dunnoo.....

When I worked at the big hotels and clubs, the purchaser and/or Chef would deal with reps. So I never experienced a good rep.

When I worked at the smaller places (read, smaller accounts) I got the usual crap. I am grateful though, I learned how to cheat, and how not to trust anything that was promised. This prepared me well for when I ran/run my own, albeit, small business.

I also believe the reps DO have control over the quslity of produce that is loaded on the truck. Take for instance Moms day, every body wants strawberries. Purveyor only has so much, and not enough for all the orders. So does everybody that ordered get 1case? Or do the big accounts get what they ordered, and the small accounts get shorted, get the green ones, or the mushy ones?
...."This whole reality thing is really not what I expected it would be"......
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...."This whole reality thing is really not what I expected it would be"......
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post #32 of 39
Quote:;)
Originally Posted by Chefross View Post
 

Sounds like you've had some pretty bad experiences.

 

To use your venacular:

 

DE GUSTIBUS NON EST DISPARTATUM

post #33 of 39
Quote:
Originally Posted by foodpump View Post

I dunnoo.....

When I worked at the big hotels and clubs, the purchaser and/or Chef would deal with reps. So I never experienced a good rep.

When I worked at the smaller places (read, smaller accounts) I got the usual crap. I am grateful though, I learned how to cheat, and how not to trust anything that was promised. This prepared me well for when I ran/run my own, albeit, small business.

I also believe the reps DO have control over the quslity of produce that is loaded on the truck. Take for instance Moms day, every body wants strawberries. Purveyor only has so much, and not enough for all the orders. So does everybody that ordered get 1case? Or do the big accounts get what they ordered, and the small accounts get shorted, get the green ones, or the mushy ones?

Yes I see what you are saying and your example of Mother's Day is something that does happen from time to time.

 

By and large though, the process of picking the product in the wee hours of the morning is done, not by your rep, but by someone else.

 

That person reads off a computer generated list.

They take that list into the cooler to retrieve those strawberries.

 

They guy scratches his head and says to himself...."I've got thirty-six flats of strawberries but I need to fill forty-seven orders."

 

Where's the rep now?

post #34 of 39
Quote:
Originally Posted by Chefross View Post
 

Yes I see what you are saying and your example of Mother's Day is something that does happen from time to time.

 

By and large though, the process of picking the product in the wee hours of the morning is done, not by your rep, but by someone else.

 

That person reads off a computer generated list.

They take that list into the cooler to retrieve those strawberries.

 

They guy scratches his head and says to himself...."I've got thirty-six flats of strawberries but I need to fill forty-seven orders."

 

Where's the rep now?


all comfy sleeping in his bed dreaming ways of how he can Scr** more people out of their money:(

post #35 of 39

You would be surprised on what you can get out of your purveyors.I Had had one company that delivered to 3 of my accounts. They would deliver to my sites at the times I wanted it delivered. They put the product away and informed me of any products that didn't look good. My salesman met the truck in the morning and found out if there were any outages so he could act on it quickly. It's my job to manage my business and guarantee what I promised my clients that day. It's not up to me to order something and then be told the product is out. In many cases my salesman with pick up what was outed from a cash & carry. I tell my purveyors "Don't make your problems my problem". I have had a salesman drive 150 miles to get me 6 cases of prime rib that missed the truck. 

post #36 of 39
Quote:
Originally Posted by Chefross View Post
 

Yes I see what you are saying and your example of Mother's Day is something that does happen from time to time.

 

By and large though, the process of picking the product in the wee hours of the morning is done, not by your rep, but by someone else.

 

That person reads off a computer generated list.

They take that list into the cooler to retrieve those strawberries.

 

They guy scratches his head and says to himself...."I've got thirty-six flats of strawberries but I need to fill forty-seven orders."

 

Where's the rep now?

 

 

The rep now?  I did acknowledge that there are good reps out there.  Those are the ones who are good buddies with the company purchaser and know what they have for inventory in the warehouse that day.  The pickers have been uhh.... "informed" that the key accounts get what they ordered, even if they have to call the rep at 4 in the morning, or there will be holy h*ll to pay.

 

If you ever chat up your driver, you know that most places get the drivers to load trucks before giving them a driving job, some places even get drivers to load their trucks  (drygoods)the day before.  But all the drivers I've ever spoken to know the sales reps, some they speak of in awe, some in bitter hatred, some (in confidential tones) are on their way out.  But the drivers are in daily contact with the reps.  Reps have a good idea of what's going on--the good ones at least, but it's just plain business sense that the key accounts get taken care of first, and whatever is leftover goes to the smaller ones.

 

The last broadliner I dealt with was local, and they were very close to my place.  Here I noticed a pattern as soon as I started dealing with them, I'd get a new rep every 3 months or so.  The good ones would get moved on to the downtown hotel turf, the bad ones left or went to the ordering desk, but I'd get new reps at least 3 tines a year.  I found myself "educating" the reps: No, local peppers don't come in 1 1/9 cu bushel cases dearie, that's American, local is done the intelligent way, by weight.  No, frozen pasta is not "fresh", fresh is fresh, no preservation methods involved, m'kay? Look, here's how you read a Julian code, Yes, I know the case of cling film is damaged, I won't accept it even if you gave it to me for free, because its an exercise in frustration and futility for every one of my employees.  And so on, and so on.  And then the rep gets moved and I get a fresh face standing in my kitchen.

 

So yes, I acknowledge that there are good reps out there.  I've just never experienced one......

...."This whole reality thing is really not what I expected it would be"......
Reply
...."This whole reality thing is really not what I expected it would be"......
Reply
post #37 of 39

Two months ago I had to take on a rep from my gourmet products. Some German company sucked them up and

the new SOP is 'NO HOUSE ACCOUNTS'. I told the new rep that I have parred my items in a way that allows me track usage and

order when I have enough to meet the minimum. I told him it's about every three weeks.

  This kid comes in and bothers my wife every week. She has to stop, call me ' in my office' yadda, yadda. I told him I would call him

when I had an order ready. It is probably going three weeks before I call you.

  Tuesday morning: damn if he doesn't walk in and bother my wife. Six days from when we talked.

So now, it's my mission to either drive him crazy or drive him off.

   I called his number at 3 am yesterday, he didn't respond till 4:30pm. I told him we have already closed, but I need this one item and I need it before 7am

tomorrow. Pause, then he says, "ok, you want a hot shot?" I quietly screamed at him," how the hel_ would I know if your car is air conditioned or not",

if the chocolate is melted, I'm turning you around to get new stuff! ( about 40 min. away, 1 1/2 hrs. with traffic).  I hung up as he started to talk.  He has been a no-show so far today.

Great! now I can someone who will actually listen to my words.

FOR YEARS I LIVED TO WORK! NOW I WORK TO LIVE!
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FOR YEARS I LIVED TO WORK! NOW I WORK TO LIVE!
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post #38 of 39
Quote:
Originally Posted by foodpump View Post
 

 

 

The rep now?  I did acknowledge that there are good reps out there.  Those are the ones who are good buddies with the company purchaser and know what they have for inventory in the warehouse that day.  The pickers have been uhh.... "informed" that the key accounts get what they ordered, even if they have to call the rep at 4 in the morning, or there will be holy h*ll to pay.

 

If you ever chat up your driver, you know that most places get the drivers to load trucks before giving them a driving job, some places even get drivers to load their trucks  (drygoods)the day before.  But all the drivers I've ever spoken to know the sales reps, some they speak of in awe, some in bitter hatred, some (in confidential tones) are on their way out.  But the drivers are in daily contact with the reps.  Reps have a good idea of what's going on--the good ones at least, but it's just plain business sense that the key accounts get taken care of first, and whatever is leftover goes to the smaller ones.

 

The last broadliner I dealt with was local, and they were very close to my place.  Here I noticed a pattern as soon as I started dealing with them, I'd get a new rep every 3 months or so.  The good ones would get moved on to the downtown hotel turf, the bad ones left or went to the ordering desk, but I'd get new reps at least 3 tines a year.  I found myself "educating" the reps: No, local peppers don't come in 1 1/9 cu bushel cases dearie, that's American, local is done the intelligent way, by weight.  No, frozen pasta is not "fresh", fresh is fresh, no preservation methods involved, m'kay? Look, here's how you read a Julian code, Yes, I know the case of cling film is damaged, I won't accept it even if you gave it to me for free, because its an exercise in frustration and futility for every one of my employees.  And so on, and so on.  And then the rep gets moved and I get a fresh face standing in my kitchen.

 

So yes, I acknowledge that there are good reps out there.  I've just never experienced one......

 

This is SPOT ON Foodpump.

 

While in Chicago running the banquet place I did not allow Sysco in the building from day 1.

I used Kraft and US Foods.

 

My reps were excellent and kept me abreast of any changes that might happen.

They even delivered stuff the driver or I forgot personally.

post #39 of 39

Some real horror stories here. I never had that much trouble with any supplier. I never wasted time trying to negotiate prices. If they know you do that, they just mark up the price before they come around so you can feel good about getting three cents off on a pound of something. Not wasting my time. I'd tell my suppliers I expect the best price they can give me, and if they can't I'll get it elsewhere. I never had a problem returning things or getting credit. I was lucky in that there were several suppliers in my area. I bought expensive stock and we paid our bills on time, so I had suppliers knocking on the door wanting my business. Anyone who thought about giving me trouble over inferior stock was reminded that I don't pay in counterfeit money, so I expect to get what I pay for. The worst that would happen to me would be the occasional out of stock item, an occasional order mix-up or short. My sales people always took good care of me, sometimes delivering items themselves that weren't in stock when the delivery went out . I once got some crappy scallops from a company that was usually good. I called the supplier about it and they thanked me because I was their first warning about it. They ended up not charging me for what I used because they sent the whole lot back to the company and refused to pay for any of it. I always  tell them that I guarantee quality to my customers, so they darn well better guarantee it to me.

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