I like these questions!
2 employees arguing?
First you have a 3 way pow wow, you gather info.
2nd you meet with them individually. Gather info. Decide upon plan of action.
Meet again with both, resolve situation and shake hands. If it's not resolved, you must consult with management, other coworkers.
Decide upon action. Take someone out? Refer to shop steward?
Define course of discipline if necessary. Take someone into the walk in:)
Boss vs employee?
That is sticky, and I'm sure I'd be generally skewered for my response.
If I have a productive, happy and responsible employee who always toes the line for me, I stick up for them. At the price of taking heat from the man. No prob.
If I have a non producitive trouble maker who never backs me up, AND I've worked it out with the shop steward, union dink, whatever, I lose the employee and get a new one. If the union dink doesn't want to play, I go home and do some research. I try and talk over things with the employee and give them options. I tell my boss to keep on the ice.
It all depends upon the situation. Basically, you want to hold the company line, which of course, includes the rights of all involved.
ok, shoot me.
K, thanks again for provoking me:)
Walk softly, carry a big rolling pin