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  1. Articles
    Manager: "Why didn't you do the lamb?" Me: "Wasn't my task, sir. Prep cooks have that on their list." Manager: "Why did you clock in so early?!" Cook or not, those of us who have any experience in the workforce know there are supervisors or managers who...
  2. Articles
    This is a continuation of our series on how to be more effective as a manager in a "people business." The first article in this series suggested that whether running your operation seems like being lost in the weeds or spending a day at the beach is strictly a function of your perspective. The...
  3. Articles
    One of my clients calls younger workers hummingbirds because they flutter from job to job. While it's difficult to get Generation X workers to stay put, it's not impossible. We suggest you follow these strategies: Ask them for their opinions. Studies have shown that one way to reduce...
  4. Articles
    We conferred endlessly and futilely and arrived at the place from whence we began. Then we did what we knew we had to do in the first place, and we failed as we knew we would. - attributed to Sir Winston Churchill Whether the opening quote is accurate or not, the thought behind it deserves...
  5. Articles
    Do you listen to your employees? Really listen? Letting employees talk is not the same as listening. You have to work at it, the same way you work at anything else you want to succeed at. Here are five things to remember that will make you a better listener: - Put your work away. As soon as an...
  6. Articles
    I would like to begin this article by saying that in the past 12 years of managing employees of various kitchens that managing union kitchens has made me a better manager of people. I have no doubt that some of our readers are currently managing kitchens that are unionized and have found it to...
  7. Articles
    One of the questions many of my restaurant clients have asked me is, "Where are the employees?" With everyone howling about the labor challenge and so many restaurants competing for the same people, it's important to remember that our best recruiting strategy is employee retention. You've...
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