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Quick question for operators that use Dalcam sanitation products. One of my vendors deals with Dalcam exclusively. A part of this that their tech's do "free" (I know, I know) light service, instaling pumps for soaps/santizer stations, calibrating dishwashers, etc. More than a month ago I started getting concerned that my dish machine was over pumping soap. I requested a tech to take a look-see, and now am in the depth's of a run around. Closest I got to any action was a call from a third party service person who was under the impression I was paying for a service call. I asked him to check with Dalcam to verify this...and nothing. No call back, nothing.

Does this company have a bad rap?
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