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Same thing happen to where I work now.
Sat down with head chef and tell him everything Im not happy or not satisfied.

I know he had been doing paperwork and stuff at some point but that is not an excuse when the kitchen was slammed hard.

But that is not an excuse to be given when all we want is a happy customer and everyone is trying hard to push the quality up.

After sitting down with him, he did come into kitchen to help out whenever possible.

After he help us out time to time, we did help him as much as possible on his ordering/scheduling etc.

We are a team after all and most thing can be solved by simply discussing it over like an adult/professional.
 
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