I bought a machine used and unlike everyone else I find John to be very rude. I emailed him a few simple questions and since I bought the machine through someone else he would barely even give me the time of day and gave me a few nasty responses to some very simple questions. The machine itself (I have the Super Automatic) I find to be pretty good except for the fact that you have to put at minimum 20 pounds of dough into it each time or else it simply won't work. Also it is a challenge to clean, dough gets stuck in all the crevices and it takes a good half hour to hour just to clean it when you're finished. It's very heavy duty and seems to be built well. I considered getting rid of it a few times but I paid $3,000 for a $15,000 machine so I feel i might as well keep it! I would probably dislike it if I paid more for it though.